Sr. Occupancy Planning Lead

Cushman & Wakefield•Mclean, MA

About The Position

The Sr. Occupancy Planning Lead is responsible for space management, planning, and occupancy across a dedicated account team or within the Center of Excellence, covering all space in the client’s portfolio. The role oversees professionals who translate business requirements into solutions aligned with the client’s workplace model and real estate strategy, including space and occupancy planning, design, moves, furniture, fixtures and equipment (FF&E), and data management. The position leads strategic planning and delivery, maintains a strong client partnership, and ensures service-level and key performance indicator requirements are met. It directs planning activities and projects, develops program tools and standards, coaches the team, and coordinates with account leadership, other service lines, Facilities, project management, and client real estate leadership. The role also establishes organizational goals and timetables and develops, presents, and maintains headcount budgets, forecasts, and gearing ratios.

Requirements

Bachelor’s degree (BA/BS) in a related discipline or field, such as Architecture, Interior Design, Corporate Real Estate, Facilities Management Planning/Coordination, Facilities, Project Management, or Construction Management.
Strong verbal presentation and communication skills, including the ability to communicate at the executive level.
Working knowledge and/or experience implementing or executing a strategic plan related to a client’s overall real estate strategy.

Responsibilities

Define immediate and long-term client goals for occupancy and utilization analysis, strategy support, executable planning recommendations, and accurate real estate allocation reporting.
Maintain a strong partnership with the client organization.
Build a strategic vision, establish metrics, and support execution of the client’s overall real estate strategy.
Lead Occupancy Planners in developing scenarios and long-term space plans.
Monitor workplace trends and refresh client strategies to support future ways of working.
Communicate and present effectively, including to executive audiences.
Develop a robust Space Planning and Occupancy (SPO) delivery organization that can adapt to a fast-paced, dynamic environment.
Ensure SPO deliverables meet service-level agreement (SLA) and key performance indicator (KPI) requirements.
Direct the planning and development of new spatial activities and ongoing projects and programs.
Coordinate with account leadership, other service lines, and client representatives on staffing, future projects, and client relationships.
Ensure compliance with program standards, including C&W tools, processes, templates, and client-specific outputs.
Use root-cause analysis to develop and evaluate solutions and recommend courses of action for projects, processes, and program operations.
Collaborate with Facilities, project management, and client real estate leadership on alignment and day-to-day operations.
Recommend process adjustments when misalignment is identified and improvements to operational efficiency and service delivery.
Direct the development of program tools and deliverables and oversee playbooks, templates, and tools.
Coach the team in space-planning solutions and move-management delivery for expansions, relocations, consolidations, and refreshes, as well as client and vendor relationship management, talent management, and resource utilization.
Direct planning proposals, site assessments for space efficiencies, utilization metrics, and supply-and-demand studies.
Direct project activities, including relocations, restacks, renovations, and consolidations.
Establish goals and objectives with timetables for the organizational unit and supervised sub-units.
Develop, present, and maintain headcount budgets, forecasts, and gearing ratios.