Sr NOC Training & Standards Program Manager

Southwest Airlines • Dallas, TX

2d • $125,900 - $139,900 • Onsite

About The Position

The Sr NOC Training & Standards Program Manager leads the development, management, and continuous improvement of training and standards programs so Network Operations Control (NOC) Employees are trained, qualified, and supported to perform their roles safely and effectively. The position oversees NOC Training & Standards programs, including FAA-regulated Dispatcher training, in alignment with applicable regulations and Southwest Airlines policies. It develops and maintains curricula, manuals, standards, procedures, and qualification programs, and supports day-to-day NOC operational readiness. The role works closely with NOC Leadership, subject matter experts, and operational teams, providing guidance, facilitating cross-functional alignment, and instructing training in operational desk and classroom settings.

The position is based at Southwest Airlines’ Dallas, Texas Headquarters and is required to work there during business hours. The employee must be a U.S. citizen or currently authorized to work in the United States; work authorization sponsorship is not available. The role requires a licensed Aircraft Dispatcher under Federal Guidelines, expert-level experience and extensive knowledge of dispatch operations at a 14 CFR 121 carrier, and a high school diploma or GED. Preferred experience includes working in or closely supporting an airline NOC/OCC, including training or standards development, technical writing, and presenting complex operational concepts.

The position pays $125,900 to $139,900 per year, depending on qualifications and experience. Eligible leadership and individual contributor roles may have additional bonus opportunities at the company’s discretion. Benefits include flight privileges, company contributions to a 401(k), potential ProfitSharing contributions, and health insurance options for employees and eligible dependents, including pets.

Requirements

• High school diploma or GED.
• Expert-level dispatch experience at a 14 CFR 121 carrier, with expansive and far-reaching knowledge.
• Licensed Aircraft Dispatcher under Federal Guidelines.
• In-depth knowledge of NOC operations, including expert knowledge of Southwest Airlines Dispatch Operations.
• Knowledge of applicable FAA regulations, company policies, and operational standards affecting NOC training, qualifications, and Dispatch Operations.
• Strong written and oral communication skills, including technical writing and presentation of complex operational concepts.
• Ability to develop, interpret, and communicate standards, procedures, and technical content accurately and clearly.
• Ability to work collaboratively and interact professionally with other departments, labor groups, cross-functional stakeholders, and the public.
• Ability to perform under pressure, take initiative, and work independently.
• Ability to handle sensitive and confidential information, analyze problems, and make sound decisions.
• Ability to engage, influence, and motivate others.
• Ability to master current and emerging software platforms and productivity tools.
• Strong organizational and program management skills, including the ability to meet tight time constraints.
• Must be a U.S. citizen or authorized to work in the United States; sponsorship is not available.
• Must be at least 18 years of age and comply with company appearance and attendance standards.
• Must be available to work varying and extended hours as needed.
• Must meet regulatory criteria for Flight Deck Jump Seat access and maintain successful, continuous enrollment in Rap Back.
• Must be able to perform work duties from a limited-space workstation, desk, or office area for extended periods.
• Must be able to communicate and interact in English and use a computer and other office productivity tools with sufficient speed and accuracy.

Nice To Haves

• Experience working within or closely supporting an airline NOC/OCC environment.
• Experience in training development, standards and/or procedures development, technical writing, and presenting complex operational concepts.

Responsibilities

• Lead development, maintenance, and continuous improvement of NOC Training & Standards Programs for Dispatch, SOD, NCP, ATM, MET, Dispatch Specialist, and other NOC operational workgroups.
• Support the FAA-approved Dispatch Training Program, including basic, initial, recurrent, and requalification training, in accordance with applicable regulatory requirements.
• Instruct and/or monitor NOC training sessions, including Competency and Proficiency Checks where applicable.
• Develop curricula, learning objectives, assessments, qualification programs, and training methods for NOC operational roles.
• Maintain training records and information as required by Federal Aviation Regulations and Southwest Airlines policies.
• Develop, maintain, and support governance of NOC standards, procedures, manuals, job aids, and other controlled operational publications.
• Maintain and update the Dispatch Operating Manual, Flight Dispatch Training Manual, Network Operations Handbook, NOC ATM Handbook, and other assigned operating manuals.
• Create Read Before Dispatch guidance, Training Topics, and other operational, training, or compliance communications.
• Guide NOC operational workgroups and represent the NOC in cross-departmental meetings affecting training, standards, procedures, qualifications, or operational readiness.
• Create and deliver presentations and executive briefings.
• Perform other job duties as directed by the Employee’s Leaders.

Benefits

• Free travel on any open seat on Southwest flights for the employee and eligible dependents.
• Company contributions to 401(k) retirement savings of up to 9.3% of eligible earnings, subject to plan terms and applicable limits.
• Potential annual ProfitSharing contribution to the Southwest Retirement Savings Plan, at the company’s discretion and subject to plan terms.
• Competitive health insurance for the employee and eligible dependents, including pets.
• Health plan coverage options starting from the first day of employment, with 30 days to select and enroll and coverage retroactively available to the first day of employment.
• Potential additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED