Sr Mobile Expert, Bilingual Preferred

T-Mobile•Hampton, VA

11d

About The Position

Sr Mobile Experts are highly capable customer-facing experts who deliver best-in-class service while applying their retail expertise. In T-Mobile company-owned Experience stores, they help attract new customers and provide high-level service to existing customers. They use store systems and digital tools to address customer needs from research through resolution, working with peers in Customer Service and Engineering to resolve customer pain points. Curated training and ongoing development support their expertise and growth. The team-based culture recognizes contributions to the customer experience and store results, with the goal of delivering outstanding sales and service experiences.

Requirements

High school diploma or GED.
At least 12 months of Neighborhood Mobile Expert retail experience, or experience as an Elite Expert in Account Care or Technical Care.
Strong customer service skills, including the passion, integrity, and energy needed to create a dynamic environment and deliver a world-class shopping experience.
Retail experience in a high-volume environment and the ability to work in varied environments.
Strong organization, multitasking, versatility, communication, and attention to detail.
Consistent accuracy with basic math and proficient use of a calculator.
Pass certification and quarterly recertification.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Bilingual ability is preferred.

Responsibilities

Sell appropriate products, features, and services based on customer needs.
Resolve customer pain points in one interaction using in-store systems and digital tools.
Complete ongoing training to maintain and develop knowledge and skills as a subject matter expert on T-Mobile products and services.
Consistently use digital tools during customer interactions and onboarding.
Collaborate with colleagues to contribute to a culture of sales and service.
Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Annualized incentive target of $7,200; actual incentive earnings vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.