Sr Mobile Expert, Bilingual, Spanish Preferred

T-Mobile USA • Chandler, CA

10d

About The Position

T-Mobile is hiring a Senior Mobile Expert for its company-owned Experience stores. Experience Experts deliver high-quality customer service while applying retail expertise to help new and existing customers. They use in-store systems and digital tools to research and resolve customer needs, recommend appropriate products and services, and address customer pain points in a single interaction. The role works closely with peers in Customer Service and Engineering as part of a team-based approach to resolving customer issues. Curated training and ongoing development support the expert’s product and service knowledge and career growth.

The position offers an hourly base pay of $30.00 and an annualized incentive target of $7,200. Actual incentive earnings vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant. The position requires no travel and is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 12 months of tenure as a Mobile Expert (Neighborhood/Signature), Elite Account Expert, or Elite Tech Expert.
• Strong customer service skills, including the passion, integrity, and energy needed to create a dynamic work environment and deliver a world-class shopping experience.
• Retail experience in a high-volume environment and ability to work in varied environments.
• Strong organization, multitasking, versatility, communication, and attention to detail.
• Consistent accuracy with basic math and proficient use of a calculator.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Consistently performs above the company average in sales metrics.
• Demonstrated system and tool knowledge, with the ability and aptitude to learn new skills.
• Strong problem-solving skills and ability to handle customer escalations calmly and professionally.
• Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously.
• Passion for people, teams, and T-Mobile’s Un-Carrier values.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject-matter expert on T-Mobile products and services.
• Consistently use digital tools in customer interactions and onboarding.
• Work collaboratively to contribute to a culture of sales and service.
• Acclimate local retail sales associates and partner sales associates to the unique event environment.
• Pass the certification and quarterly recertification process.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED