Sr Mobile Expert, Bilingual Preferred

T-Mobile USA • New Brighton, MN

7d • Onsite

About The Position

The Sr Mobile Expert is a highly capable retail expert focused on delivering best-in-class customer service and sales in T-Mobile’s company-owned Experience stores. The role supports new customer acquisition and provides existing customers with a high level of service, using in-store systems and digital tools to address customer needs from research through resolution. Experts collaborate with peers in Customer Service and Engineering to help resolve customer pain points and contribute to a team-based culture focused on strong sales and service experiences. The position includes curated training and ongoing development to build expertise and support career growth.

Requirements

• High school diploma or GED.
• Communication skills.
• Critical thinking skills.
• Customer service skills.
• Ability to multitask.
• Product knowledge.
• Sales skills.
• Task management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Bilingual ability is preferred.
• 12 or more months of retail experience as a Neighborhood Mobile Expert.
• Care: Elite Expert, Account Care.
• Care: Elite Expert, Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills, serving as a subject-matter expert on T-Mobile products and services.
• Consistently use digital tools during customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED