Sr Mobile Expert, Bilingual Preferred
About The Position
T-Mobile’s Sr Mobile Expert is a senior retail expert who delivers customer service and sales in company-owned Experience stores. The role helps attract new customers and serves existing customers using store systems, digital tools, and products designed to resolve customer needs from research through resolution. Experts work alongside peers in Customer Service and Engineering in a team-based environment, and receive curated training and ongoing development to build their expertise. The position contributes to a culture that recognizes both customer experience and store results. The role requires a high school diploma or GED, at least 12 months of retail experience, strong customer service and organizational skills, and the ability to work in a high-volume retail environment. Employees must complete certification and quarterly recertification. The position is not travel-required, DOT-regulated, or safety-sensitive. Hourly base pay is $29.00, with an annualized incentive target of $7,200; actual incentive earnings vary based on performance and full-time status. T-Mobile guarantees at least $20 per hour inclusive of base pay and incentives. Bilingual ability is preferred, as indicated in the job title.
Requirements
- High school diploma or GED.
- At least 12 months of retail experience.
- Strong customer service skills, including the passion, integrity, and energy needed to create a dynamic work environment and deliver a world-class shopping experience.
- Retail experience in a high-volume environment and ability to work in varied environments.
- Strong organization, multitasking, versatility, communication, and attention to detail.
- Consistent accuracy with basic math and proficient use of a calculator.
- Pass certification and quarterly recertification.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Bilingual ability is preferred.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills and serve as a subject-matter expert in T-Mobile offerings.
- Consistently use digital tools in customer interactions and onboarding.
- Collaborate with the team to build and contribute to a culture of sales and service.
- Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Backup care and enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
