Sr Mobile Expert, Bilingual Preferred

T-Mobile USA•Richmond, VA

About The Position

Sr Mobile Experts are highly capable retail experts who deliver best-in-class customer service and sales in T-Mobile company-owned Experience stores. These stores attract new customers and provide service to existing customers, with systems and tools that support customer needs from research through resolution. The role works within a team-based environment alongside peers in Customer Service and Engineering to resolve customer pain points. Employees receive curated training and ongoing development, and the culture recognizes contributions to customer experience and store results. Bilingual ability is preferred, but is not stated as a requirement.

Requirements

High school diploma or GED.
At least 12 months of retail experience.
Strong customer service skills, including passion, integrity, and energy to create a dynamic environment and deliver a world-class shopping experience.
Retail experience in a high-volume environment and ability to work in varied environments.
Strong organization, multitasking, versatility, communication, and attention to detail.
Consistent accuracy with basic math and proficient use of a calculator.
Pass certification and quarterly recertification.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Bilingual ability is preferred.

Responsibilities

Sell appropriate products, features, and services based on customer needs.
Resolve customer pain points in one interaction using in-store systems and digital tools.
Complete ongoing training to maintain and develop knowledge and skills as a subject matter expert in T-Mobile products and services.
Consistently leverage digital tools in customer interactions and onboarding.
Collaborate with team members to build and contribute to a culture of sales and service.
Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.