Sr Mobile Expert, Bilingual Spanish Preferred
About The Position
Sr Mobile Experts are highly capable retail experts who deliver best-in-class customer service and sales experiences at T-Mobile company-owned Experience stores. These stores attract new customers and provide service to existing customers, using specialized systems, digital tools, products, and training to resolve customer needs from research through resolution. The role works in a team-based environment alongside peers in Customer Service and Engineering to address customer pain points and contribute to store results. Curated training and ongoing development support continued expertise and career growth. Spanish is preferred.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, critical thinking, customer service, multitasking, product knowledge, sales, task management, teamwork orientation, and troubleshooting.
Nice To Haves
- Spanish language skills are preferred.
- 12 or more months of retail experience.
- Neighborhood Mobile Expert experience.
- Care: Elite Expert, Account Care experience.
- Care: Elite Expert, Technical Care experience.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills as a subject-matter expert in T-Mobile products and services.
- Consistently use digital tools in customer interactions and onboarding.
- Work collaboratively to build and contribute to a culture of sales and service.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
