Sr Mobile Expert | Bilingual, Georgian, Uzbek or Russian Preferred

T-Mobile USA•Brooklyn, NY

13d

About The Position

Sr Mobile Experts are highly capable retail experts who deliver best-in-class customer service and sales experiences in T-Mobile company-owned Experience stores. These stores attract new customers and provide high-level service to existing customers. The role uses store systems and digital tools to address customer needs from research through resolution, and works with peers in Customer Service and Engineering to resolve customer pain points. Experts receive curated training and ongoing development, and work in a team-based culture that recognizes contributions to customer experience and store results. Georgian, Uzbek, or Russian language skills are preferred.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Communication skills.
Critical thinking.
Customer service skills.
Multitasking ability.
Product knowledge.
Sales skills.
Task management.
Teamwork orientation.
Troubleshooting skills.

Nice To Haves

Georgian, Uzbek, or Russian language skills.
At least 12 months of retail experience as a Neighborhood Mobile Expert.
Care: Elite Expert, Account Care experience.
Care: Elite Expert, Technical Care experience.

Responsibilities

Sell appropriate products, features, and services based on customer needs.
Resolve customer pain points in one interaction using in-store systems and digital tools.
Complete ongoing training to maintain and develop knowledge and skills, serving as a subject matter expert on T-Mobile products and services.
Consistently leverage digital tools in customer interactions and onboarding.
Work collaboratively to build and contribute to a culture of sales and service.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Annualized incentive target of $7,200.
All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.