Sr Mgr Police Communications - Fort Worth, TX

BNSF Railway•Fort Worth, TX

3d•Onsite

About The Position

The Sr Mgr Police Communications oversees all operations of BNSF’s Resource Operations Call Center (ROCC), a 24-hour centralized law enforcement communications center serving BNSF’s 32,500-mile rail network. The role ensures effective emergency response coordination, police dispatch, officer safety monitoring, operational intelligence support, and compliance with applicable policies and regulations. The position manages personnel, develops and implements procedures, and works to improve the center’s efficiency and service quality. This full-time position is located in Fort Worth, Texas. Travel is minimal. Training takes place at BNSF’s Fort Worth headquarters and at the assigned site with an internal trainer. A relocation package may be available to eligible candidates. The role requires willingness and ability to work irregular duty assignments, including on-call assignments, and to respond flexibly to customer needs and changing ROCC demands. Work is conducted in an indoor office environment. ROCC information may be confidential or sensitive and must be handled and released according to BNSF policies and rules.

Requirements

Does not require BNSF assistance now or in the future to obtain, maintain, or extend employment authorization.
High school diploma or GED.
Must be physically and psychologically fit, pass required company evaluations, and pass an extensive background investigation.
Must live or be willing to relocate within 50 miles of the assigned work location.
At least 2 years of experience as a supervisor.
In-depth understanding of policies and protocols within an emergency call center.
Working knowledge of ROCC programs, including GIS Mapping, Remedy, Genetec, Phone, CCURE, and CARS.
Receive and/or maintain intermediate TCOLE certification.
Receive and/or maintain full-access NCIC access.
Receive and/or maintain TAC training for managing NCIC records.
Strong verbal and written communication skills.
Sound judgment and reasoning skills.
Ability to de-escalate or diffuse stressful situations.
Willingness and ability to work irregular duty assignments, including on-call assignments.

Nice To Haves

Bachelor’s degree.

Responsibilities

Oversee the efficient and accurate processing of emergency and non-emergency calls, ensuring timely dispatch to BNSF police, train dispatchers, and local law enforcement, fire, and EMS services.
Direct and support call takers, dispatchers, and supervisors, including staffing, training, scheduling, performance evaluations, and professional development.
Maintain compliance with local, state, and federal laws and applicable FCC, TSA, and FRA requirements.
Manage and coordinate communications technology, including CAD, radio systems, card access, camera surveillance, and facility access.
Develop ROCC operational policies and procedures and oversee procurement of equipment and services to support emergency communications.
Administer equipment and personnel assignments, including scheduling, evaluations, and training.
Lead, coach, train, teach, and guide Police Communication Specialists and Supervisors of Police Communication.
Handle confidential or sensitive information in accordance with BNSF’s Confidential Information Policy and Protected Information Rule.

Benefits

Industry-leading 401(k) and Railroad Retirement program.
Medical, dental, vision, telemedicine, mental health, cancer support, and care network options for employees and dependents, including domestic partners.
Health care spending accounts with employer contributions.
Life and disability insurance at no cost.
Parental, pediatric, and family-building support.
Adoption and surrogacy reimbursement.
Dependent care spending account with employer match.
Discounts on travel and gym memberships.
Counseling services and wellness support.
Annual bonus through the Incentive Compensation Program.
Generous leave and time-off policies.
Relocation package may be provided for eligible candidates.