Sr Mgr Police Communications - Fort Worth, TX

BNSF Railway•Fort Worth, TX

4d•$125,000 - $130,000•Onsite

About The Position

The Sr Mgr Police Communications oversees all operations of BNSF’s Resource Operations Call Center (ROCC), a 24-hour centralized law enforcement communications center supporting emergency response coordination, police dispatch, officer safety monitoring, and operational intelligence across BNSF’s rail network. The role ensures effective emergency-services dispatching and compliance with applicable policies and regulations, while managing personnel, developing procedures, and improving operational efficiency and service quality. The position is based in Fort Worth, Texas, with minimal travel. Training takes place at corporate headquarters in Fort Worth and on-site with an internal trainer. A relocation package may be available to eligible candidates. Daily work is conducted in an indoor office environment. The position requires flexibility to work irregular duty assignments, including on-call assignments, and to respond to customer needs and changing ROCC demands. ROCC information may be confidential or sensitive and must be handled and released according to BNSF policies and rules.

Requirements

High school diploma or GED.
At least 2 years of experience as a supervisor.
In-depth understanding of emergency call center policies and protocols.
Working knowledge of ROCC programs, including GIS Mapping, Remedy, Genetec, Phone, CCURE, and CARS.
Receive and/or maintain intermediate TCOLE (Texas Commission on Law Enforcement) certification.
Receive and/or maintain full access to NCIC (National Crime Information Center).
Receive and/or maintain TAC (Terminal Agency Coordinator) training for managing NCIC records.
Ability to lead, coach, train, teach, and guide Police Communication Specialists and Supervisors of Police Communication.
Strong verbal and written communication skills.
Sound judgment and reasoning skills.
Ability to de-escalate or diffuse stressful situations.
Physically and psychologically fit, able to pass required company evaluations and an extensive background investigation.
Live or be willing to relocate within 50 miles of the assigned work location.
Not require BNSF assistance, including sponsorship, now or in the future, to obtain, maintain, or extend employment authorization.
Willingness and ability to work irregular duty assignments, including on-call assignments.

Nice To Haves

Bachelor’s degree.

Responsibilities

Oversee the efficient and accurate processing of emergency and non-emergency calls and timely dispatch to BNSF police, train dispatchers, and local law enforcement, fire, and EMS services.
Direct and support call takers, dispatchers, and supervisors, including staffing, training, scheduling, performance evaluations, and professional development.
Maintain compliance with local, state, and federal laws and applicable FCC, TSA, and FRA requirements.
Manage and coordinate communications technology, including CAD, radio systems, card access, camera surveillance, and facility access.
Develop ROCC operational policies and procedures and oversee procurement of equipment and services.
Administer equipment and personnel assignments, including scheduling, evaluations, and training.
Lead, coach, train, teach, and guide Police Communication Specialists and Supervisors of Police Communication.
Work irregular duty assignments, including on-call assignments, and respond flexibly to customers and changing ROCC demands.
Protect confidential and sensitive information and release it in accordance with BNSF policies and rules.

Benefits

Industry-leading 401(k) and Railroad Retirement program.
Medical, dental, and vision coverage, as well as telemedicine, mental health, cancer support, and care network options.
Health care spending accounts (HSA) with employer contributions.
Life and disability insurance provided at no cost.
Parental, pediatric, and family-building support.
Adoption and surrogacy reimbursement.
Dependent care spending account with employer match.
Discounts on travel and gym memberships.
Counseling services and wellness support.
Annual bonus through the Incentive Compensation Program.
Generous leave and time-off policies.
Relocation package may be provided for eligible candidates.