Sr. Manager- Store Systems

Five Below•Philadelphia, PA

About The Position

Five Below is seeking a Sr. Manager- Store Systems located in or around Philadelphia, Pennsylvania. The role owns the strategy, roadmap, implementation, and ongoing support of enterprise store systems serving front-end and store operations. It is the primary systems subject-matter expert and liaison for Store Operations and internal IT, translating operational needs into system requirements and guiding prioritization and delivery. The position leads complex, cross-functional initiatives from discovery through requirements, user acceptance testing, deployment, stabilization, and sustainment. It also oversees rollout, field readiness, training and communications partnerships, release governance, and ongoing system performance and adoption. The role uses data and operational feedback to improve usability and quantify benefits such as productivity gains, fewer errors, improved compliance, and cost savings, while supporting operational consistency, safety, quality, and customer experience.

Responsibilities

Own the strategy, roadmap, and execution for store systems supporting front-end and store operations.
Serve as the primary systems subject-matter expert for Store Operations leadership.
Identify opportunities to simplify workflows and reduce manual effort through system enhancements and integrations.
Ensure store systems scale with business growth and evolving operating models.
Lead large, cross-functional initiatives with significant operational and financial impact.
Translate operational needs into actionable system requirements for IT partners.
Own system initiatives end-to-end, including discovery, requirements, UAT, deployment, stabilization, and sustainment.
Manage dependencies, risks, and tradeoffs across concurrent enterprise initiatives.
Act as the primary liaison between Store Process & Systems and internal IT teams.
Provide prioritization and business context to guide IT delivery and backlog decisions.
Lead UAT strategy, test execution, defect triage, and release sign-off.
Ensure governance, documentation, and change management for system releases.
Lead product implementation and rollout strategy for store systems.
Partner with Process Enablement to ensure systems are field-ready and supported with training and communications.
Monitor post-launch performance, adoption, and stability.
Own ongoing maintenance, enhancements, and issue resolution for store systems.
Quantify system benefits, including productivity gains, error reduction, compliance improvements, and cost savings.
Use data, feedback, and learnings to continuously improve system performance and usability.
Ensure systems support operational consistency, safety, quality, and customer experience.