Sr. Manager- Store Systems

Five Below•Philadelphia, PA

11d

About The Position

The Sr. Manager- Store Systems leads the strategy, roadmap, and execution of systems supporting Five Below’s front-end and store operations. This role serves as the primary systems subject-matter expert for Store Operations leadership and works closely with internal IT teams to turn operational needs into system requirements and guide delivery priorities. The position owns system initiatives from discovery and requirements through user acceptance testing, deployment, stabilization, and ongoing sustainment. The role leads cross-functional programs, manages project dependencies and risks, and provides governance, documentation, and change management for releases. It also guides implementation and rollout strategy, partnering with Process Enablement to ensure systems are ready for the field and supported by training and communications. The Sr. Manager monitors system adoption, performance, and stability; owns maintenance and enhancements; and uses data and feedback to improve usability and business outcomes, including productivity, error reduction, compliance, and cost savings. The role must be located in or around Philadelphia, Pennsylvania.

Responsibilities

Own the strategy, roadmap, and execution for store systems supporting front-end and store operations.
Serve as the primary systems subject-matter expert for Store Operations leadership.
Identify opportunities to simplify workflows and reduce manual effort through system enhancements and integrations.
Ensure store systems scale with business growth and evolving operating models.
Lead large, cross-functional initiatives with significant operational and financial impact.
Translate operational needs into clear, actionable system requirements for IT partners.
Own system initiatives from discovery and requirements through UAT, deployment, stabilization, and sustainment.
Manage dependencies, risks, and tradeoffs across concurrent enterprise initiatives.
Act as the primary liaison between Store Process & Systems and internal IT teams.
Provide prioritization and business context to guide IT delivery and backlog decisions.
Lead UAT strategy, test execution, defect triage, and release sign-off.
Ensure strong governance, documentation, and change management for system releases.
Lead product implementation and rollout strategy for store systems.
Partner with Process Enablement to ensure systems are field-ready and supported with training and communications.
Monitor post-launch performance, adoption, and stability.
Own ongoing maintenance, enhancements, and issue resolution for store systems.
Quantify system benefits, including productivity gains, error reduction, compliance improvements, and cost savings.
Use data, feedback, and learnings to continuously improve system performance and usability.
Ensure systems support operational consistency, safety, quality, and customer experience.