Sr Manager, Systems Administration
About The Position
The Senior Manager, Systems Administration provides leadership across key end-user operational domains, balancing strategic execution with hands-on management. The role ensures reliable, secure, and efficient IT services while driving continuous improvement, operational excellence, and talent development. The Senior Manager partners with IT leadership and business stakeholders to translate enterprise strategies into actionable operational outcomes. The position oversees day-to-day operations across end-user service domains, including C-suite support, and ensures service delivery meets defined SLAs and operational standards. It leads staff and supports change management, handles escalations, partners with peer IT teams, improves processes using operational data, represents assigned areas in cross-functional initiatives, and supports budget, expense, and vendor oversight as applicable.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent experience.
- 6–9+ years of progressive IT experience aligned to infrastructure and/or end-user operations.
- 3–5+ years of leadership experience, preferably managing managers and/or team leads as well as technical staff.
- Demonstrated experience balancing operational execution with strategic initiatives.
Responsibilities
- Assess current and emerging technology trends across infrastructure and end-user services and partner with leadership on short- and mid-term roadmaps.
- Lead and support change management initiatives to promote adoption of technologies, processes, and operating models.
- Establish team priorities, performance goals, and objectives aligned with departmental and enterprise outcomes.
- Serve as a senior escalation point for complex operational, service, and infrastructure issues.
- Oversee day-to-day operations across end-user service domains, including C-suite support, to meet defined SLAs and operational standards.
- Ensure effective incident, request, and escalation management, with clear stakeholder communication during business-impacting events.
- Partner with network, security, application, service desk, and other IT teams to support end-to-end service delivery.
- Maintain current and accurate operational documentation, procedures, and runbooks and ensure they are followed.
- Identify, prioritize, and drive process improvements that reduce operational risk, improve service quality, and increase efficiency.
- Use data, KPIs, and trend analysis to measure effectiveness and inform decisions.
- Lead, coach, and develop staff; provide feedback and support career development and succession planning.
- Balance workloads and align staffing models with service demand.
- Participate in hiring, retaining, and developing talent, and foster accountability, continuous learning, and engagement.
- Strengthen technical depth and leadership skills across teams.
- Partner with IT leadership and business stakeholders, translating operational insights into actionable recommendations.
- Represent assigned areas in cross-functional initiatives, projects, and governance forums.
- Regularly communicate operational performance, risks, and improvement initiatives to leadership.
- Support budget planning, expense management, and vendor oversight for assigned areas, as applicable.
- Evaluate cost-benefit considerations for technology and service improvements with leadership.
Benefits
- PTO and parental leave
- Competitive 401(k) and employee benefits
- Free financial counseling, health coaching, and employee assistance program
- Tuition assistance program
- Leadership development and virtual training opportunities
- Work arrangements that work for you
- Effective productivity and technology tools and training
- The role may be eligible for the discretionary Annual Incentive Program; other rewards may include long-term incentives and sales incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
