Sr Manager - Revenue Management Technology

NextEra Energy•Coral Gables, FL

About The Position

Florida Power & Light Company is seeking a Sr Manager - Revenue Management Technology to provide functional architecture and subject matter expertise for SAP IS-U, including Device Management, Billing, FI-CA, and integration touchpoints. The role designs and governs end-to-end business process solutions aligned with utility-industry practices and regulatory requirements, and defines configuration principles for rates, billing, collections, and master data. It also evaluates configuration versus customization choices to support maintainability and upgradeability and partners with data teams to protect master data integrity. The position develops and maintains a strategic roadmap for IS-U enhancements, regulatory compliance, and business capabilities; identifies and prioritizes initiatives; and evaluates business impact, risks, dependencies, and mitigation strategies. It collaborates across architecture, security, compliance, operations, support, and delivery teams to translate requirements into Agile deliverables, guide implementation, and ensure appropriate testing, documentation, handoff, and production support. The role owns business KPIs for revenue-management processes, monitors operational performance, resolves and investigates production issues, and drives continuous improvement. Additional duties include vendor and budget support, regulatory and audit participation, disaster recovery and continuity planning, on-call support during critical periods, and periodic system and process health checks.

Responsibilities

Define and govern functional architecture for SAP IS-U modules, including Device Management, Billing, FI-CA, and integration touchpoints.
Design end-to-end business process solutions using SAP IS-U capabilities and utility-industry best practices.
Ensure solutions comply with regulatory requirements, including PSC compliance, rate structures, disconnection rules, and life support certifications.
Analyze current processes and architect future-state solutions that balance business needs with technical feasibility.
Define configuration principles for rate structures, billing schemas, dunning procedures, collection strategies, and master data models.
Make strategic configuration-versus-customization decisions to optimize maintainability and upgradeability.
Partner with data teams to ensure master data integrity across installations, meters, contracts, business partners, and financial accounts.
Identify business-improvement opportunities through technology enablement and develop and maintain a strategic roadmap for IS-U enhancements, compliance projects, and capability development.
Prioritize initiatives based on business value, strategic fit, technical complexity, and resource availability; evaluate impacts, risks, dependencies, and mitigations.
Monitor utility regulations, tariff changes, compliance requirements, and the SAP product roadmap; assess the relevance of new features.
Collaborate with enterprise, solution, integration, and technical architects to ensure functional designs are viable, scalable, and aligned with enterprise standards.
Work with technical architects to define system landscapes, data flows, integration patterns, and non-functional requirements.
Partner with Security and Compliance teams to address security, privacy, and regulatory requirements.
Translate functional requirements into user stories, acceptance criteria, and testable deliverables; participate in sprint planning, backlog refinement, and solution demos.
Provide functional guidance to developers and testers, and review technical designs and code for alignment with business requirements and functional intent.
Partner with IT Operations, Application Support, and Production Support to define support models and prepare runbooks, knowledge articles, and other support documentation.
Ensure delivery-to-operations transitions include appropriate handoff documentation and knowledge transfer.
Collaborate with testing teams on test strategies, acceptance criteria, and production validation approaches.
Own end-to-end business KPIs, including billing accuracy, on-time billing percentage, first-pass invoice accuracy, collections effectiveness, and meter-to-cash cycle time.
Establish dashboards and metrics for process performance, system health, and business outcomes; monitor trends and drive resolution of degradation and operational issues.
Serve as the functional escalation point for production incidents affecting billing, payments, collections, or device operations.
Lead root cause analysis of recurring incidents and ensure permanent fixes are implemented.
Drive continuous improvement using operational metrics, user feedback, and industry benchmarks; define and monitor SLAs/SLOs for critical business processes.
Conduct post-implementation reviews to validate business value and identify optimization opportunities.
Analyze billing errors, payment processing failures, and dunning exceptions; work with Operations to reduce manual interventions, workarounds, and exceptions.
Report key operational metrics to business and IT leadership on a regular cadence.
Support vendor selection, contract negotiations, and vendor relationship management for IS-U-related services.
Participate in budget planning and resource allocation for the IS-U portfolio.
Represent IT in customer-facing forums, regulatory proceedings, or industry associations as needed.
Support disaster recovery planning and business continuity exercises for critical utility operations.
Participate in an on-call rotation for critical business process support during billing cycles and critical periods.
Conduct periodic health checks of IS-U configuration, master data quality, and process compliance.
Coordinate with external auditors, regulators, and compliance teams during audits and reviews.