Sr Manager - Revenue Management Technology

NextEra Energy • Miami, FL

3d

About The Position

This position establishes strategy, develops business plans, and oversees the design, development, and implementation of technology solutions that meet business needs. The role provides leadership and oversight to manage performance and results across one or more IT disciplines, with accountability for the reliability, performance, security, and continuity of IT systems and supported business processes.

The role defines and governs functional architecture for SAP IS-U, including Device Management, Billing, FI-CA, and integration touchpoints. It designs end-to-end utility business processes, ensures regulatory alignment, develops configuration principles, and makes strategic decisions about configuration versus customization. The position also develops and prioritizes a strategic roadmap for IS-U enhancements, compliance initiatives, and business capabilities.

Working across architecture, security, compliance, delivery, testing, operations, and business teams, the role translates functional needs into deliverables, supports Agile delivery, and ensures smooth transition into production support. It owns business KPIs for billing, collections, and meter-to-cash processes; monitors operational performance; leads incident analysis and continuous improvement; and supports vendor management, planning, audits, disaster recovery, and critical-period on-call support.

Requirements

• High school graduation or GED.
• Bachelor’s degree or equivalent experience.
• 10+ years of experience.
• 5+ years of supervisor or management experience.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Define and govern functional architecture for SAP IS-U modules, including Device Management, Billing, FI-CA, and integration touchpoints.
• Design end-to-end business process solutions using SAP IS-U capabilities and utility industry best practices.
• Ensure solutions meet regulatory requirements, including PSC compliance, rate structures, disconnection rules, and life support certifications.
• Analyze current processes and architect future-state solutions that balance business needs with technical feasibility.
• Define configuration principles for rate structures, billing schemas, dunning procedures, collection strategies, and master data models.
• Make strategic configuration-versus-customization decisions to support maintainability and upgradeability.
• Partner with data teams to ensure master data integrity across installations, meters, contracts, business partners, and financial accounts.
• Identify business improvement opportunities through technology and maintain a strategic roadmap for IS-U enhancements, regulatory projects, and business capabilities.
• Prioritize initiatives based on business value, strategic fit, technical complexity, and resource availability; assess impacts, risks, dependencies, and mitigations.
• Monitor utility regulations, tariff changes, compliance requirements, and SAP product developments for relevance to the portfolio.
• Collaborate with enterprise, solution, integration, and technical architects to ensure functional designs are viable, scalable, and aligned with enterprise standards.
• Work with technical architects to define system landscapes, data flows, integration patterns, and non-functional requirements.
• Partner with Security and Compliance teams to ensure solutions meet security, privacy, and regulatory requirements.
• Translate functional requirements into user stories, acceptance criteria, and testable deliverables; participate in sprint planning, backlog refinement, and solution demos.
• Provide functional guidance to developers and testers and review technical designs and code for alignment with business requirements.
• Partner with IT Operations and support teams to define operational support models and prepare runbooks, knowledge articles, and support documentation.
• Ensure delivery-to-operations handoffs include appropriate documentation and knowledge transfer.
• Collaborate with Testing teams on test strategies, acceptance criteria, and production validation approaches.
• Own business KPIs such as billing accuracy, on-time billing, first-pass invoice accuracy, collections effectiveness, and meter-to-cash cycle time.
• Establish dashboards and metrics to track process performance, system health, and business outcomes; report operational metrics to business and IT leadership.
• Monitor KPI trends, escalate production incidents affecting billing, payments, collections, or device operations, and drive rapid resolution.
• Lead root cause analysis for recurring incidents and ensure permanent fixes are implemented.
• Drive continuous improvement based on operational metrics, user feedback, and industry benchmarks; define and monitor SLAs/SLOs for critical processes.
• Conduct post-implementation reviews to validate business value and identify optimization opportunities.
• Analyze billing errors, payment processing failures, and dunning exceptions; work with Operations to reduce manual interventions and process exceptions.
• Support vendor selection, contract negotiations, and vendor relationship management for IS-U-related services.
• Participate in budget planning and resource allocation for the IS-U portfolio.
• Represent IT in customer-facing forums, regulatory proceedings, or industry associations as needed.
• Support disaster recovery planning and business continuity exercises for critical utility operations.
• Participate in an on-call rotation during billing cycles and other critical periods.
• Conduct periodic health checks of IS-U configuration, master data quality, and process compliance.
• Coordinate with external auditors, regulators, and compliance teams during audits and reviews.
• Provide leadership, influence, vision, roadmap, and direction to help achieve company goals; work with IT leaders to align IT and business strategies.
• Oversee technology portfolio value streams, considering cost and risk; foster innovative technologies that enable business transformation.
• Ensure ongoing system and application performance in production environments.
• Oversee development of processes and tools to automate code releases from development to operations (DevOps).
• Manage third-party technical and outsourcing relationships and ensure technology processes comply with applicable standards and company policies.
• Perform other job-related duties as assigned.

Benefits

• NextEra Energy offers a wide range of benefits to support employees and their eligible family members; specific benefits are not listed in the posting.
• Relocation provided, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior