Sr. Manager. Revenue Technology

Neptune Technology Group•Tallassee, GA

5d•Hybrid

About The Position

The Sr. Manager, Revenue Technology serves as the Business Process Owner (BPO) for Neptune's CRM system and sets the direction for the go-to-market technology backbone used by Revenue Operations. The role defines CRM requirements, priorities, and usage standards, and partners with Digital Technology on technical delivery. It owns outcomes for CRM and related automation, including quote-to-order workflows, propagation studies, quote-data push, and total cost of ownership (TCO) modeling supporting quoting and deal structuring. The role is also accountable for CRM data quality and automation coverage, and defines use cases and requirements for AI deployments. The position works cross-functionally with Marketing, Finance, Revenue Intelligence, Customer Success, Sales Enablement & Deal Ops, and Digital Technology. It oversees vendor relationships and performance for Conexiom and other automation platforms, monitors system performance and adoption, and drives standardization of RevOps tools, artifacts, and process documentation. This is a hybrid position, with at least three days per week on-site at a Neptune office and the remaining days available for remote work. The position is located in Tallassee, Alabama, or Duluth, Georgia. Neptune does not sponsor U.S. work authorizations for this role, including H-1B, O-1, and TN, and does not sponsor individuals in F-1 status.

Requirements

Bachelor's or master's degree (or international equivalent) in computer science, information systems, business, or a related field, or equivalent experience.
Any Cloud DB Certification.
5–8+ years in CRM administration, business systems analysis, or revenue/sales technology, with direct ownership of requirements and standards for a CRM platform.
Experience partnering with IT/Digital Technology on technical delivery within a large-scale digital or business transformation program.
Strong requirements-gathering, stakeholder management, and communication skills.
Pragmatic problem-solving and decision-making skills, with excellent written and verbal communication.
Commitment to operational excellence, delivering in scope, on time, and on budget.

Nice To Haves

10+ years of experience in revenue/sales technology, CRM administration, or business systems analysis.
Experience owning CRM requirements and partnering with IT/Digital Technology on technical delivery within large-scale digital/business transformation programs, such as SAP S/4HANA implementations.
Familiarity with automation platforms such as Conexiom and AI-enabled workflow tools.
Experience with SAP ERP.
Experience serving as Business Process Owner (BPO) or system owner for a CRM platform.
Experience with Azure or AWS Cloud.
Experience evaluating or managing third-party automation vendors, such as Conexiom.

Responsibilities

Define CRM requirements, priorities, and usage standards as the system of record, partnering with Digital Technology on the technical build.
Own outcomes for CRM and adjacent automation, including the propagation-study workflow and quote-data push.
Own propagations, including total cost of ownership (TCO) modeling to support quoting and deal structuring.
Own CRM data quality standards.
Expand automation coverage across quote, order, and RMA workflows.
Define use cases and requirements for AI deployments, including RMA automation, renewal forecasting, and sentiment alerts, and partner with Digital Technology on execution.
Own vendor relationships and performance for Conexiom and other automation platforms supporting the quote-to-order workflow.
Partner with Marketing, Finance, Revenue Intelligence, Customer Success, and Sales Enablement & Deal Ops to align system requirements with cross-functional needs.
Support scored-opportunity and lead-routing logic within the CRM, partnering with Revenue Intelligence and Digital Technology on execution.
Monitor and report on system performance, data quality, and automation adoption metrics.
Drive standardization of tools, artifacts, and process documentation across RevOps systems.