Sr. Manager - Product Management - Source to Pay Solutions (Coupa)

First Citizens Bank•Phoenix, AZ

1d•Hybrid

About The Position

This hybrid role leads the strategy, roadmap, and delivery of enterprise Source-to-Pay (S2P) and Contract Lifecycle Management (CLM) solutions. The Sr. Manager defines product vision, manages a team of product professionals, prioritizes product backlogs, and partners with business stakeholders, technology teams, and vendors to deliver scalable procurement and contracting capabilities. The role contributes to system strategy in partnership with business unit leaders, IT, and other stakeholders. It manages a team responsible for the design, configuration, reporting, testing, implementation, and upgrades of supported business systems; oversees troubleshooting and process improvements for end users; and leads organizational change management, training, and staff development.

Requirements

Bachelor's degree and 6 years of experience in Information Technology, Business System management, or the systems to be supported; alternatively, a high school diploma or GED and 10 years of such experience.
Experience with the business system to be supported.

Nice To Haves

Experience in Coupa.
Experience with Source-to-Pay processes.
Product Manager or Product Owner experience.
Experience with a contract management tool such as Icertis or another platform.
Experience with Agile delivery methods.

Responsibilities

Define and own the product vision, strategy, and multi-year roadmap for Procure-to-Pay and Contract Lifecycle Management capabilities.
Contribute to system strategy in partnership with business unit leaders, IT, and other key stakeholders, and ensure alignment through personal leadership.
Manage a team responsible for system design, configuration, reporting, testing, implementation, and upgrades.
Oversee troubleshooting and process improvement efforts for end users.
Own and prioritize the product backlog based on delivered value, end-user experience, risk mitigation, and organizational priorities.
Establish and monitor expectations to achieve company and department goals.
Manage assigned staff performance, training, and evaluation, and support technical and professional development.
Lead organizational change management for the business system and provide training and education for business users, managers, and associates as needed.