Product Analyst - Source to Pay (S2P)

Unum Group • Chattanooga, TN

1d

About The Position

The Product Analyst – Source to Pay (S2P) is the second level in a three-level career path. The role provides extensive system (automated and manual), process, testing, and project support for medium- to large-sized functional and cross-functional business initiatives. The analyst partners extensively with IT, other functional areas, and the Program Office.

The position leads efforts to identify, research, and resolve complex problems; evaluates and implements appropriate solutions; monitors production systems and processes; and supports analysis and documentation of complex System Change Requests. As a subject matter expert, the analyst represents the functional area on complex projects, contributes to requirements elicitation and system development lifecycle activities, and helps ensure that system changes consider end users and impacts across connected processes.

The analyst manages testing for medium- to large-sized initiatives, including development of timelines, plans, and test cases, analysis and documentation of results, and coordination of signoff. The role also provides project coordination, business analysis, problem-solving, implementation support, cross-functional collaboration, and continuous process improvement. It may include training or mentoring junior team members.

Requirements

• Bachelor’s degree or equivalent work experience.
• 3–5+ years working in a Source to Pay operation, procurement, sourcing, or a related group supporting systems.
• Strong business process and systems analysis skills, including assessing downstream impacts of system or process changes with integrations.
• Ability to partner with internal customers, vendors, and cross-functional teams.
• Ability to influence, negotiate, and drive outcomes without direct authority.
• Strong ability to communicate difficult, complex, and multifaceted ideas clearly and concisely, verbally and/or in writing.
• Advanced negotiation skills.
• Excellent planning, organization, and time-management skills.
• Personal initiative to set challenging goals and tasks and follow through; expands accountability beyond direct tasks and drives others to act with appropriate urgency.
• Advanced leadership skills.
• Strong, proven knowledge and work experience in project management methodology.
• Strong knowledge of corporate systems development methodology and broad understanding or awareness of other methodologies.

Nice To Haves

• Experience with Workday, LevelPath, or other procurement systems.
• Advanced knowledge of MS Office, including Word, Excel, and PowerPoint.
• Basic knowledge of MS Project and PC, mainframe, or applications experience.

Responsibilities

• Lead efforts to identify, research, and resolve complex problems, evaluate a variety of solutions, and ensure appropriate solutions are implemented.
• Ensure production systems and processes are monitored.
• Support identification, analysis, and documentation of complex System Change Requests that affect one or more systems or business units.
• Ensure sufficient analysis is conducted to develop requirements, and partner with functional areas and IT to prioritize and implement system change requests.
• Represent the functional area on highly complex functional and cross-functional projects and communicate business needs effectively.
• Participate in and partner with others during requirements elicitation and other system development lifecycle phases.
• Ensure system development and enhancement work considers the customer or end user.
• Maintain comprehensive documentation for systems and processes the business area owns or supports.
• Assess the technical and process impacts of complex business changes.
• Manage testing for medium- to large-sized initiatives with IT and functional-area partners, ensuring comprehensive testing and high quality while minimizing defects.
• Develop test timelines, test plans, test cases, and management updates.
• Thoroughly analyze, track, and document test results and obtain appropriate signoff.
• Assess impacts on connected systems and processes when testing a system or process.
• Coordinate projects and provide business analysis, problem-solving, and implementation support for complex, large functional or cross-functional initiatives.
• Build strong partnerships and collaboration within and across functional areas and with IT.
• Identify opportunities to improve processes owned or supported by the functional area or spanning multiple functional areas.
• May train or mentor junior team members.

Benefits

• Health, vision, and dental coverage.
• Short- and long-term disability benefits.
• Generous paid time off, including paid volunteer time.
• 401(k) employer contribution described as up to 9.5% in the introductory benefits list; the detailed benefits section describes an employer match up to 5% plus an additional 4.5% contribution whether or not the employee contributes.
• Performance-based incentive plans.
• Mental health support.
• Career advancement opportunities.
• Student loan repayment options.
• Tuition reimbursement.
• Flexible work environments.
• Paid time off.
• Competitive and comprehensive healthcare and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level