SR Manager Operations

Universal Logistics•Memphis, TN

8d•Onsite

About The Position

Universal Logistics Holdings subsidiary Parsec, LLC is seeking an operations leader for its Memphis, Tennessee intermodal terminal, supporting Canadian National Railway and key customers including J.B. Hunt. The terminal handles more than 100,000 lifts annually and operates 24/7, managing lift operations, containers and chassis, yard operations, inventory control, and equipment utilization. The role leads daily terminal operations in a fast-paced environment, ensuring safe and efficient freight handling, customer service, workforce development, and operational performance.

Requirements

At least 2 years of leadership experience in intermodal, transportation, logistics, warehousing, railroad, shipping, or terminal operations.
Previous supervisory experience leading hourly employees in a fast-paced operational environment.
Strong understanding of safety practices and operational compliance.
Experience managing productivity, labor planning, and performance metrics.
Ability to work in varying weather conditions and outdoor environments.
Strong problem-solving and decision-making skills.
Effective oral and written communication skills.
Proficiency in Microsoft Office and operational reporting systems.

Nice To Haves

Experience with rail, intermodal, trucking, yard management, or container operations.
Associate's or Bachelor's degree; preferred but not required.

Responsibilities

Supervise daily intermodal terminal operations to ensure freight is handled safely, efficiently, and according to customer expectations.
Lead and develop terminal personnel, promoting safety, accountability, and productivity.
Coordinate inbound and outbound train activities and the efficient processing of containers, chassis, and equipment.
Monitor yard inventory, equipment utilization, and container movement throughout the terminal.
Ensure compliance with company policies, railroad requirements, and safety regulations.
Conduct employee coaching, performance management, training, and development.
Monitor operational KPIs, including dwell time, on-time release, safety performance, and equipment availability.
Allocate labor, equipment, and other resources according to daily workload and train schedules.
Work with customers, railroad representatives, mechanics, and terminal leadership to resolve operational challenges.
Maintain accurate operational records, reports, and daily shift documentation.
Support continuous improvement initiatives focused on operational efficiency, service performance, and cost control.
Respond to operational issues in real time and make decisions that support customer service and terminal performance.