Sr. Manager, Market Operations

Gatik AI•Phoenix, AZ

1d•Onsite

About The Position

The Sr. Manager, Market Operations is the end-to-end operational leader for building, operating, and scaling Gatik’s presence in an assigned region. Reporting to the Director, Market Operations, this person serves as the primary site lead and is accountable for local fleet performance, depot and yard logistics, fueling, safety compliance, customer SLA delivery, driver management, and third-party vendor operations. The role combines hands-on operational leadership with strategic regional growth, leading a multidisciplinary site team that manages live commercial autonomous freight routes in a technology-forward R&D environment. The manager will refine and execute local operating practices to support fleet reliability, uptime, efficiency, safety, compliance, and scalable growth. The position is onsite five days a week at Gatik’s Phoenix, Arizona office.

Requirements

6–10+ years of operational leadership experience in freight logistics, depot operations, commercial fleet management, autonomous transportation, or high-velocity logistics hubs.
A proven track record directly managing multidisciplinary teams, including fleet, safety, customer service, field technicians, and shift supervisors.
Deep expertise in middle-mile or last-mile freight flows, yard management systems, dock staging, and fleet fueling infrastructure.
Solid mechanical understanding of commercial vehicle systems, including brakes, powertrains, electrical systems, and preventive maintenance.
Comfort working in an R&D or technology environment.
Hands-on experience negotiating vendor SLAs, managing regional maintenance providers, and holding suppliers accountable.
Willingness to resolve real-time field disruptions onsite at local depots.
Business acumen to connect depot execution with commercial growth, vendor costs, and market profitability.
Data-driven approach and skill using KPIs and diagnostic metrics to identify root causes and implement lasting fixes.
Excellent communication and leadership presence to represent Gatik to enterprise clients, municipal officials, and local workforces.

Responsibilities

Oversee daily facility operations, depot layout, yard traffic, and infrastructure safety.
Direct inbound and outbound freight staging, route alignment, and schedules to meet customer SLAs.
Manage fueling routines, schedules, and protocols; optimize vehicle turnaround, yard dwell time, and active route hours.
Partner with the local Fleet Manager on medium- and heavy-duty vehicle maintenance, major repairs, lifecycle management, and vendor relationships.
Coordinate with AV Engineering, Hardware, and Product teams on field testing, sensor calibrations, software and hardware upgrades, and diagnostic troubleshooting.
Bridge local technicians and central engineering to expedite vehicle return-to-service cycles.
Lead recruitment, onboarding, scheduling, and performance management for safety drivers, field operators, and yard technicians.
Establish shift handover protocols and manage labor and overtime while promoting accountability across shifts.
Ensure drivers are recertified on new AV software releases, emergency protocols, and local route hazards.
Enforce Gatik’s Safety Management System and PPE policies and maintain compliance with DOT, FMCSA, IFTA, vehicle registration, DVIR, hours-of-service, and local fuel storage and permitting requirements.
Direct incident response, vehicle recovery, root-cause investigations, and regulatory reporting in coordination with Safety and Compliance leadership.
Execute the Market Launch Playbook to establish depots, customer hubs, and expansion routes using Leader Standard Work.
Support commercial growth by assessing route feasibility and building relationships with municipal authorities, landlords, and regional partners.
Identify operational bottlenecks and improve efficiency so route volume can scale without proportional increases in headcount or costs.