Market Operations Manager

Carvana • Gaithersburg, MD

2d

About The Position

The Market Operations Manager works in Carvana’s fast-paced, team-oriented Market Operations department. The role oversees a broad range of operational areas, including logistics, inventory quality, scheduling, registration paperwork, customer and employee experience, community outreach, and mentoring and training programs. It requires sound independent judgment, adaptability, and the ability to support and develop team members while managing multiple projects. The manager may take on additional duties as assigned and has a direct link to leadership at Carvana’s home office in Phoenix.

Requirements

• Bachelor’s degree from an accredited undergraduate institution.
• At least five years of relevant experience in team leadership roles managing multiple employees.
• Experience handling logistics.
• Ability to operate effectively in ambiguous situations.
• Appreciation for differences of opinion.
• Ability to manage employee and customer experience and make interactions rewarding in challenging situations.
• Ability to examine processes and develop creative solutions.
• Adaptability when circumstances and processes change.
• Willingness to take on new assignments and manage multiple tasks.
• Ability to read, write, speak, and understand English.
• Ability to walk, stand, and sustain physical activity for extended periods of time (8+ hours).
• Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 lbs.
• Excellent visual activity and manual dexterity for frequent driving.
• Ability to work in outdoor weather conditions.
• Ability to remain in a stationary position while driving for up to 3 hours at a time.
• Ability to communicate frequently with customers and exchange accurate information.
• Hiring is contingent on passing a complete background check.
• The role is not eligible for visa sponsorship.

Responsibilities

• Manage logistics.
• Oversee inventory quality.
• Manage scheduling.
• Oversee registration paperwork.
• Manage customer experience.
• Manage employee experience.
• Handle community outreach.
• Mentor and develop team members.
• Manage mentoring and training programs.
• Examine processes and develop creative solutions.
• Take on new assignments and juggle multiple projects.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payment perks.
• Vehicle discounts.
• Pet benefits.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotion-from-within culture and opportunities for rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager