Manager, Market Operations

Carvana • Peoria, AZ

2d

About The Position

Carvana’s Market Operations department is a team-oriented, fast-paced environment. The Manager, Market Operations is expected to step in wherever needed, mentor and develop team members, take on additional responsibilities, and manage multiple projects. The role spans logistics, inventory quality, scheduling, registration paperwork, customer and employee experience, community outreach, and mentoring and training programs. It requires independent decision-making, adaptability, and the ability to handle changing priorities and challenging interactions. The position offers an opportunity to contribute to Carvana’s customer experience and team development, with a direct link to leadership at Carvana’s Phoenix home office.

The role requires reading, writing, speaking, and understanding English. It involves extended periods of walking, standing, and physical activity, frequent driving, outdoor work, communicating with customers, and lifting or moving items up to 50 pounds. Hiring is contingent on passing a complete background check. The role is not eligible for visa sponsorship. Reasonable accommodations will be made for individuals with disabilities to perform essential job functions.

Requirements

• Bachelor’s degree from an accredited undergraduate institution.
• At least five years of relevant experience in team leadership roles managing multiple employees.
• Experience handling logistics.
• Ability to operate effectively in ambiguous situations and adapt to change.
• Ability to manage employee and customer experiences, including challenging interactions.
• Ability to examine processes and develop creative solutions.
• Willingness to take on new assignments, roll up sleeves, and manage multiple responsibilities.
• Must be able to read, write, speak, and understand English.
• Ability to walk, stand, and sustain physical activity for extended periods of time (8+ hours).
• Ability to reach, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Frequent driving requires excellent visual activity and manual dexterity.
• Ability to work in outdoor weather conditions and remain stationary while driving for up to three hours at a time.
• Ability to communicate with customers and exchange accurate information.

Responsibilities

• Manage logistics, inventory quality, scheduling, and registration paperwork.
• Oversee customer and employee experience.
• Support community outreach.
• Mentor and develop team members and manage mentoring and training programs.
• Manage multiple projects and take on additional responsibilities as needed.
• Examine processes and develop creative solutions.
• Make decisions independently and adapt to changing circumstances.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments.
• Vehicle discounts.
• Pet benefits.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotions from within and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager