Manager, Market Operations

Carvana • Peoria, IL

2d

About The Position

The Manager, Market Operations works in Carvana’s fast-paced, team-oriented Market Operations department. The role requires versatility, sound independent decision-making, and the ability to take on varied responsibilities and projects while mentoring and developing team members. The position oversees areas including logistics, inventory quality, scheduling, registration paperwork, customer and employee experience, community outreach, and mentoring and training programs. It offers direct access to leadership at Carvana’s Phoenix home office and opportunities for professional growth. Other duties may be assigned.

Requirements

• Bachelor’s degree from an accredited undergraduate institution.
• At least five years of relevant experience in team leadership roles managing multiple employees.
• Experience handling logistics.
• Ability to operate effectively in ambiguous situations and make sound decisions.
• Appreciation for differing opinions.
• Ability to manage employee and customer interactions, including challenging situations, and make those interactions rewarding for everyone involved.
• Ability to examine processes and develop creative solutions.
• Comfort with changing circumstances.
• Willingness to take on new assignments, roll up sleeves, and manage multiple tasks at once.
• Ability to read, write, speak, and understand English.
• Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
• Ability to reach, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Excellent visual activity and manual dexterity for frequent driving.
• Ability to work in outdoor weather conditions.
• Ability to remain stationary while driving for up to 3 hours at a time.
• Ability to communicate frequently with customers and exchange accurate information.
• Must pass a complete background check; the role is not eligible for visa sponsorship.

Responsibilities

• Manage logistics.
• Oversee inventory quality.
• Manage scheduling and registration paperwork.
• Manage customer and employee experience.
• Conduct community outreach.
• Mentor and develop team members.
• Manage mentoring and training programs.
• Examine processes and develop creative solutions.
• Take on additional assignments and manage multiple responsibilities and projects.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Perks including student loan payments, vehicle discounts, and benefits for pets.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotion-from-within culture, start-up atmosphere, and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager