Manager, Market Operations

Carvana • Flint, MI

7d

About The Position

Carvana’s Market Operations department is a team-oriented, fast-paced environment. The Manager, Market Operations is expected to step in wherever needed, mentor and develop team members, take on additional responsibilities, and manage multiple projects. This autonomous role requires sound decision-making and adaptability, with opportunities for growth and a direct link to leadership at Carvana’s Phoenix home office.

The role oversees a broad range of market operations, including logistics, inventory quality, scheduling, registration paperwork, customer and employee experience, community outreach, and mentoring and training programs. The manager helps promote Carvana’s product and develop a world-class team. Other duties may be assigned.

Requirements

• Bachelor’s degree from an accredited undergraduate institution.
• At least five years of relevant experience in team leadership roles managing multiple employees.
• Experience handling logistics.
• Ability to operate effectively in ambiguity and adapt to change.
• Ability to manage employee and customer experiences, including challenging situations.
• Ability to examine processes and develop creative solutions.
• Willingness to take on new assignments, work hands-on, and manage multiple responsibilities.
• Must be able to read, write, speak, and understand English.
• Ability to walk, stand, and sustain physical activity for extended periods of time (8+ hours).
• Ability to reach, twist, kneel, crouch, climb, balance, squat, grasp, carry, lift, push, and pull items up to 50 pounds.
• Frequent driving requires excellent visual activity and manual dexterity.
• Ability to work in outdoor weather conditions and remain stationary while driving for up to three hours at a time.
• Ability to frequently communicate with customers and exchange accurate information.

Responsibilities

• Manage logistics, inventory quality, scheduling, and registration paperwork.
• Manage customer and employee experience.
• Oversee community outreach, mentoring, and training programs.
• Lead, mentor, and develop team members.
• Manage multiple projects and take on additional responsibilities as needed.
• Examine processes and develop creative solutions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments.
• Discounts on vehicles.
• Benefits for pets.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotions from within and varied, rapid career development in a start-up atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager