Manager, Market Operations

Carvana • Concord, NC

6d

About The Position

Carvana’s Market Operations department is a team-oriented, fast-paced environment. The Manager, Market Operations takes on a broad range of responsibilities across logistics, inventory quality, scheduling, registration paperwork, customer and employee experience, community outreach, and mentoring and training programs. The role requires independent decision-making, adaptability, and the ability to manage multiple projects while stepping in where needed and assuming additional responsibilities. It offers opportunities to help promote Carvana’s product, develop a strong team, and grow professionally.

Requirements

• Bachelor’s degree from an accredited undergraduate institution.
• At least five years of relevant experience in team leadership roles managing multiple employees.
• Experience handling logistics.
• Ability to work effectively in ambiguous and changing situations.
• Appreciation for differences of opinion.
• Ability to manage employee and customer interactions, including challenging situations, constructively.
• Willingness to take on new assignments, work hands-on, and manage multiple tasks.
• Ability to read, write, speak, and understand English.
• Ability to walk or stand and sustain physical activity for extended periods of time (8+ hours).
• Ability to reach, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items up to 50 lbs.
• Excellent visual activity and manual dexterity for frequent driving.
• Ability to work in outdoor weather conditions.
• Ability to remain stationary for extended periods while driving, up to three hours at a time.
• Ability to communicate with customers and exchange accurate information.

Responsibilities

• Manage logistics, inventory quality, scheduling, and registration paperwork.
• Oversee customer and employee experience.
• Support community outreach.
• Mentor and train team members.
• Make decisions independently and manage multiple projects and responsibilities.
• Examine processes and develop creative solutions.
• Take on other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments.
• Vehicle discounts.
• Pet benefits.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotion-from-within culture and opportunities for career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager