Sr. Manager, Market Operations

Gatik AI•Fort Worth, TX

3d•Onsite

About The Position

The Sr. Manager, Market Operations is the end-to-end operational leader for building, operating, and scaling Gatik’s presence in an assigned region. Reporting to the Director, Market Operations, this person serves as the primary site lead and is accountable for local fleet performance, depot and yard logistics, fueling practices and infrastructure, safety compliance, customer SLA delivery, driver management, and third-party vendor operations. This hybrid operational and strategic role leads a multidisciplinary site team and manages live commercial autonomous freight routes in a technology-focused R&D environment. The role refines, tests, and executes the local operating playbook to ensure fleet reliability, uptime, efficiency, safety, compliance, and scalable market growth. The position is onsite five days per week in Fort Worth, Texas.

Requirements

6–10+ years of operational leadership experience in freight logistics, depot operations, commercial fleet management, autonomous transportation, or high-velocity logistics hubs.
A proven record of directly managing multidisciplinary teams, including fleet, safety, customer service, field technicians, and shift supervisors.
Deep expertise in middle-mile or last-mile freight flows, yard management systems, dock staging, and fleet fueling infrastructure.
A solid mechanical understanding of commercial vehicle systems, including brakes, powertrains, electrical systems, and preventive maintenance.
Comfort working in an R&D or technology environment.
Hands-on experience negotiating vendor SLAs, managing regional maintenance providers, and holding suppliers accountable.
Willingness to resolve real-time field disruptions onsite at local depots.
Business acumen to connect daily depot execution with commercial growth, vendor costs, and market profitability.
A data-driven approach and skill using KPIs and diagnostic metrics to identify root causes and implement lasting fixes.
Excellent communication and leadership presence when representing Gatik to enterprise clients, municipal officials, and local workforces.

Responsibilities

Oversee daily depot and facility operations, including layout optimization, yard traffic, and infrastructure safety.
Direct inbound and outbound staging, route alignment, and schedules to meet customer SLAs.
Manage fueling routines, schedules, and protocols; optimize vehicle turnaround and reduce yard dwell time while maximizing active route hours.
Partner with the local Fleet Manager on medium- and heavy-duty vehicle maintenance, major repairs, lifecycle management, and vendor relationships.
Collaborate with AV Engineering, Hardware, and Product teams on field testing, sensor calibration, software and hardware upgrades, and diagnostic troubleshooting.
Bridge local technicians and central engineering to expedite vehicle return-to-service cycles.
Lead recruitment, onboarding, scheduling, and performance management for safety drivers, field operators, and yard technicians.
Establish shift handover protocols, manage labor and overtime, and promote accountability across shifts.
Ensure drivers are recertified on new AV software releases, emergency protocols, and local route hazards.
Enforce Gatik’s Safety Management System and PPE policies and ensure compliance with DOT, FMCSA, IFTA, vehicle registration, DVIR, HOS, and local fuel-storage and permitting requirements.
Direct incident response, vehicle recovery, root-cause investigations, and regulatory reporting in coordination with Safety and Compliance leadership.
Execute the Market Launch Playbook to establish new depots, customer hubs, and expansion routes using Leader Standard Work.
Support commercial growth by evaluating route feasibility and developing relationships with municipal authorities, landlords, and regional partners.
Identify operational bottlenecks and improve efficiency so route volume can grow sustainably without proportional increases in headcount or costs.