Manager, Market Operations

Carvana • South Windsor, CT

13h

About The Position

Carvana’s Market Operations department is a team-oriented, fast-paced environment. The Manager, Market Operations role spans logistics, inventory quality, scheduling, registration paperwork, customer and employee experience, community outreach, and mentoring and training programs. It is an autonomous position requiring sound decision-making, the ability to handle multiple projects, and a willingness to take on additional responsibilities as needed. The role offers opportunities to develop team members and maintain a direct link to leadership at Carvana’s Phoenix home office. Duties and responsibilities may change at any time.

Requirements

• Bachelor’s degree from an accredited undergraduate institution.
• At least five years of relevant experience in team leadership roles managing multiple employees.
• Experience handling logistics.
• Ability to operate in ambiguity and adapt to change.
• Appreciation for differences of opinion.
• Ability to manage employee and customer experiences and make interactions rewarding.
• Willingness to take on new assignments and handle multiple tasks at once.
• Must be able to read, write, speak, and understand English.
• Ability to walk or stand and sustain physical activity for extended periods of time (8+ hours).
• Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items up to 50 pounds.
• Excellent visual activity and manual dexterity for frequent driving.
• Ability to work in outdoor weather conditions.
• Ability to remain stationary for extended periods while driving, up to three hours at a time.
• Ability to communicate frequently with customers and exchange accurate information.
• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.

Responsibilities

• Manage logistics.
• Oversee inventory quality, scheduling, and registration paperwork.
• Manage customer and employee experience.
• Support community outreach.
• Mentor and develop team members.
• Support mentoring and training programs.
• Examine processes and develop creative solutions.
• Take on additional assignments and manage multiple projects as needed.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Perks including student loan payments, vehicle discounts, and benefits for pets.
• Wellness program supporting physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• Promotion-from-within culture and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager