Manager, Market Operations

Carvana • Springfield, MO

1d

About The Position

The Manager, Market Operations works in Carvana’s team-oriented, fast-paced Market Operations department. The role spans logistics, inventory quality, scheduling, registration paperwork, customer and employee experience, community outreach, and mentoring and training programs. It requires independent decision-making, adaptability, and the ability to take on additional responsibilities while managing multiple projects. The position offers direct access to leadership at Carvana’s Phoenix home office and the opportunity to help develop a world-class team.

Requirements

• Bachelor’s degree from an accredited undergraduate institution.
• At least five years of relevant experience in team leadership roles managing multiple employees.
• Experience handling logistics.
• Ability to make decisions and operate effectively amid ambiguity and change.
• Appreciation for differing opinions.
• Ability to manage employee and customer experiences and make interactions rewarding.
• Willingness to take on new assignments and manage multiple tasks.
• Ability to read, write, speak, and understand English.
• Ability to walk, stand, and sustain physical activity for extended periods of time (8+ hours).
• Ability to reach, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Ability to drive frequently, with excellent visual activity and manual dexterity.
• Ability to work in outdoor weather conditions.
• Ability to remain stationary while driving for up to three hours at a time.
• Ability to communicate frequently with customers and exchange accurate information.

Responsibilities

• Manage logistics and inventory quality.
• Oversee scheduling and registration paperwork.
• Manage customer and employee experience.
• Support community outreach.
• Mentor and develop team members.
• Manage mentoring and training programs.
• Examine processes and develop creative solutions.
• Take on additional assignments and other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Perks including student loan payments, vehicle discounts, and pet benefits.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotion-from-within culture and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager