Manager, Market Operations

Carvana • Baltimore, MD

10d

About The Position

Carvana’s Market Operations department is a team-oriented, fast-paced environment. The Manager, Market Operations is expected to step in wherever needed, mentor and develop team members, take on additional responsibilities, and manage multiple projects. The role spans logistics, inventory quality, scheduling, registration paperwork, customer and employee experience, community outreach, and mentoring and training programs. It requires autonomous decision-making and comfort with change and ambiguity, while offering a direct link to leadership at Carvana’s home office in Phoenix. The position supports Carvana’s customer-focused online car-buying experience and the development of a world-class team. Other duties may be assigned.

Requirements

• Bachelor’s degree from an accredited undergraduate institution.
• At least five years of relevant experience in team leadership roles managing multiple employees.
• Experience handling logistics.
• Ability to operate effectively in ambiguity and adapt to change.
• Appreciation for differences of opinion.
• Ability to manage employee and customer experiences, including challenging situations, and make interactions rewarding for those involved.
• Ability to examine processes and develop creative solutions.
• Willingness to take on new assignments and manage multiple tasks at once.
• Must be able to read, write, speak, and understand English.
• Ability to walk and stand and sustain physical activity for extended periods of time (8+ hours).
• Ability to reach with arms, twist, kneel, crouch, climb, balance, squat, and perform high and low levels of movement.
• Ability to grasp, carry, lift, push, and pull items up to 50 pounds.
• Frequent driving requires excellent visual activity and manual dexterity.
• Ability to work in outdoor weather conditions.
• Ability to remain stationary for extended periods while driving, up to three hours at a time.
• Ability to communicate frequently with customers and exchange accurate information.
• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.

Responsibilities

• Manage logistics, inventory quality, scheduling, and registration paperwork.
• Oversee customer and employee experience.
• Support community outreach initiatives.
• Mentor and develop team members, including through mentoring and training programs.
• Make sound decisions autonomously and manage multiple projects and responsibilities.
• Examine processes and develop creative solutions.
• Take on new assignments and other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments.
• Discounts on vehicles.
• Benefits for pets.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotions from within and varied, rapid career development in a start-up atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager