Manager, Market Operations

Carvana • Springfield, MO

2h

About The Position

The Manager, Market Operations works in Carvana’s fast-paced, team-oriented Market Operations department. The role spans logistics, inventory quality, scheduling, registration paperwork, customer and employee experience, community outreach, and mentoring and training programs. It is an autonomous position requiring sound decision-making, flexibility, and the ability to manage multiple projects and responsibilities. The manager is expected to step in where needed, mentor and develop team members, and support a world-class team while helping deliver Carvana’s customer-focused vehicle-buying experience. The position offers direct access to leadership at Carvana’s Phoenix home office and opportunities for growth and career development.

Requirements

• Bachelor’s degree from an accredited undergraduate institution.
• At least five years of relevant experience in team leadership roles managing multiple employees.
• Experience handling logistics.
• Ability to operate effectively amid ambiguity and changing circumstances.
• Appreciation for differences of opinion.
• Ability to manage employee and customer interactions and make them rewarding for those involved.
• Ability to examine processes and develop creative solutions.
• Willingness to take on new assignments and manage multiple responsibilities at once.
• Ability to read, write, speak, and understand English.
• Ability to walk, stand, and sustain physical activity for extended periods of time (8+ hours).
• Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items up to 50 pounds.
• Ability to drive frequently, with the visual activity and manual dexterity required.
• Ability to work in outdoor weather conditions.
• Ability to remain stationary while driving for periods of up to three hours at a time.
• Ability to communicate frequently with customers and exchange accurate information.
• Must pass a complete background check.
• Not eligible for visa sponsorship.

Responsibilities

• Manage logistics.
• Oversee inventory quality.
• Manage scheduling and registration paperwork.
• Manage customer and employee experience.
• Coordinate community outreach.
• Mentor and develop team members.
• Support mentoring and training programs.
• Examine processes and develop creative solutions.
• Take on additional assignments and manage multiple projects and responsibilities.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments.
• Vehicle discounts.
• Pet benefits.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotions from within and opportunities for varied, rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager