Manager, Market Operations

Carvana • Baltimore, MD

1d

About The Position

Carvana’s Market Operations department is a team-oriented, fast-paced environment. The role calls for a versatile, hands-on leader who can take on work wherever needed, mentor and develop team members, assume additional responsibilities, and manage multiple projects. The position offers autonomy and requires sound decision-making, with a direct link to leadership at Carvana’s Phoenix home office and opportunities for growth.

The manager oversees a wide range of operational areas, including logistics, inventory quality, scheduling, registration paperwork, customer and employee experience, community outreach, and mentoring and training programs. Other duties may be assigned. The job requires working outdoors in some conditions, frequent driving, and sustained physical activity. Reasonable accommodations are available for people with disabilities to perform essential job functions. Hiring is contingent on passing a background check; the role is not eligible for visa sponsorship.

Requirements

• Bachelor’s degree from an accredited undergraduate institution.
• At least five years of relevant experience in team leadership roles managing multiple employees.
• Experience handling logistics.
• Ability to work effectively amid ambiguity and changing circumstances.
• Appreciation for differences of opinion.
• Ability to manage employee and customer interactions, including challenging situations, and make them rewarding for those involved.
• Ability to examine processes and develop creative solutions.
• Willingness to take on new assignments and juggle multiple responsibilities.
• Ability to read, write, speak, and understand English.
• Ability to walk, stand, and sustain physical activity for extended periods of time (8+ hours).
• Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Frequent driving requires excellent visual activity and manual dexterity.
• Ability to work in outdoor weather conditions.
• Ability to remain stationary for extended periods while driving, up to three hours at a time.
• Ability to frequently communicate with customers and exchange accurate information.

Responsibilities

• Manage logistics, inventory quality, scheduling, and registration paperwork.
• Oversee customer and employee experience.
• Manage community outreach, mentoring, and training programs.
• Lead and develop team members and manage multiple employees.
• Examine processes and develop creative solutions.
• Take on additional assignments and duties as needed.
• Frequently drive and communicate with customers.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Perks including student loan payments, vehicle discounts, and pet benefits.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotion-from-within culture and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager