Sr. Manager IT Business Systems

Entrust•Shakopee, MN

1d•Hybrid

About The Position

Join us at Entrust. At Entrust, we’re shaping the future of identity-centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. We are looking for a talented Manager, Information Technology (IT) to join our experienced IT team. This position will lead a group of Business Systems Analysts and will focus on delivering exceptional IT capabilities to support the current and future needs of the Customer Operations and Service organizations. The incumbent will work directly with business leaders and users, manage and support Oracle E-Business Suite modules and integrations with other enterprise applications. This role needs to have a broad range of technical and functional knowledge, with a good blend of problem solving and communication skills; ability to align regional requirements with global templates and deliver solution architectures across multiple projects.

Requirements

B.S. Degree in Computer Science, Information Systems, Business, or related field
5+ years of Business Analyst experience working in Oracle ERP and designing global solutions
5+ years of hands on experience in Oracle Order Management, Advanced Pricing, Installed Base, and Service Contracts modules
2+ years of supervisory experience and managing IT projects
Ability to juggle competing demands and priorities while maintaining strong attention to detail
Experience with Agile & Waterfall software development processes
Strong customer orientation and commitment to quality
Proven written and verbal communications skills
Must be able to lawfully work within the US and have unrestricted work authorization for US

Nice To Haves

Oracle Field Service experience is preferred, but not required
Knowledge of project management tools and techniques
Experience supporting a global client base
Creation and implementation of new standards and procedures
Knowledge of SQL or PL/SQL tools

Responsibilities

Develops and manages to budgets, schedules and performance standards, tracking accountability of team to objectives
Works collaboratively, effectively, and efficiently with stakeholders to ensure alignment and prioritization of goals and resources across multiple stakeholders, project priorities, and organizational initiatives
Manages relationships with software vendors and influences their product roadmap
Implement IT solutions to support functional initiatives and provide on-going systems support
Responsible for Order Management, Pricing, Asset Tracking, and Service solution architecture
Manage internal and external application support escalation processes
Responsible for Level 3 support on assigned enterprise systems
Identifies and develops performance metrics that support team goals and ensures client satisfaction
Perform other duties as assigned
Manages a group of Business Systems Analysts, including hiring, work plan development, performance management, and people development
Perform general management responsibilities such as hiring, performance management, performance reviews, individual development activities, etc.
Monitor team performance against department standards, and ensure that these standards are consistently met or exceeded
Assisting in disciplinary decisions and action
Act as escalation point for issues and provides leadership and guidance to team
Provide necessary work direction and manage projects effectively through planning, organization and project management
Providing adequate documentation and training to warehouse personnel
Interpreting company policies to employees and enforcing safety regulations