IT Director, Business Systems

Jerry's Enterprises•Edina, MN

1d•$155,000 - $175,000•Onsite

About The Position

The Director of Business Systems leads the strategy, delivery, support, and continuous improvement of business applications, retail technology, analytics, business intelligence, and artificial intelligence capabilities. The role ensures technology solutions are reliable, secure, cost-effective, and aligned with business priorities. It leads team members and partners, sets clear ownership and accountability, and translates business needs into practical solutions that improve operations, decision-making, and business results. The position balances people leadership, application support, product ownership, project delivery, vendor management, reporting and analytics, and business process improvement. It is accountable for maintaining reliable business systems while developing a roadmap for retail applications, data and reporting, automation, and responsible AI adoption. The role reports to the Vice President of Information Technology and is based at the corporate office in Edina, Minnesota. It is full-time, exempt, with occasional weekend work required.

Requirements

Bachelor’s degree in computer science, Information Technology, Data Analytics, or a related field preferred.
Five or more years of relevant experience supporting or delivering business applications, retail systems, analytics, or enterprise technology solutions preferred.
Three or more years of formal or informal leadership experience, including responsibility for prioritization, coaching, accountability, and performance outcomes preferred.
Working knowledge of point-of-sale systems, retail applications, application support, incident and problem management, and vendor-supported solutions.
Demonstrated ability to translate business needs into requirements, roadmaps, projects, enhancements, and supportable solutions.
Strong analytical, problem-solving, organizational, facilitation, and decision-making skills.
Excellent written and verbal communication skills, including the ability to communicate effectively with executives, business partners, technical teams, store users, and vendors.
Ability to manage competing priorities, lead through ambiguity, and maintain accountability for commitments and outcomes.
High degree of initiative, customer focus, business judgment, collaboration, and follow-through.
Must be able to perform duties with or without reasonable accommodation.

Nice To Haves

Experience in retail, grocery, food production, or another distributed multi-location environment.
Experience with business intelligence, reporting, analytics, data governance, automation, or AI-enabled solutions.
Thought leadership competencies: business and strategic thinking, critical thinking and problem solving, continuous improvement, planning, and prioritization.
Results leadership competencies: ownership and accountability, execution, and results orientation.
People leadership competencies: developing people, communicating effectively, and building partnerships.
Personal leadership competencies: initiative and follow-through, adaptability, learning, and curiosity.

Responsibilities

Provide day-to-day leadership, coaching, work direction, and performance management.
Establish priorities, responsibilities, service expectations, and measurable objectives.
Develop team capabilities through cross-training, documentation, succession planning, and development.
Manage demand across support, projects, enhancements, and strategic initiatives.
Build partnerships with business stakeholders and communicate status, decisions, risks, dependencies, and resource constraints.
Ensure support, project, change, release, security, and documentation practices are consistently followed.
Lead the strategy, development, and continuous improvement of analytics, business intelligence, and AI capabilities.
Partner with business leaders to identify and prioritize opportunities to improve decision-making, operational performance, and business processes using data, automation, analytics, and AI.
Establish governance and accountability for data, reporting, and AI solutions.
Monitor AI usage, operating cost, business value, and adoption, and develop measurable outcomes.
Ensure AI solutions and usage comply with company requirements for data protection, privacy, and security.
Lead the strategy, development, and continuous improvement of business systems.
Lead product and project development from business need and discovery through requirements, design, testing, deployment, adoption, and support transition.
Partner with business stakeholders to define expected outcomes, acceptance criteria, process changes, training needs, and measures of success.
Ensure projects and enhancements follow appropriate architecture, cybersecurity, and change management practices.
Manage third-party vendors and solution partners, including service performance, issue escalation, roadmap alignment, deliverables, contract obligations, and cost control.