Senior Manager, IT & Business Systems

StemWave • Boston, MA

2d • $150,000 - $170,000 • Onsite

About The Position

StemWave is hiring a Senior Manager, IT & Business Systems to build and own the company’s IT and business systems as it scales. The role combines strategic ownership of IT and a multi-year systems roadmap with hands-on work across office IT, integrations, cloud infrastructure, Salesforce, and AI-powered workflows. The position leads a lean team currently consisting of an IT Manager and a Salesforce Administrator, and reports to the Head of Finance & Administration.

The role is based in the Boston office and partners closely with Sales, Marketing, Finance, and Operations. Responsibilities span day-to-day IT support and asset management; administration and integration of business platforms; website and marketing attribution infrastructure; security standards; cloud and AI tooling; team development; and coordination with contractors, agencies, and vendors. The successful candidate is a startup builder who is comfortable moving between strategy and direct technical execution.

StemWave describes the role as offering ownership over the systems used by a growing medical device company, access to company decision-makers, exposure across the business, and potential growth in team size and scope. The listed base salary is $150,000–$170,000, based on experience.

Requirements

• 4–6 years of IT leadership, including building IT strategy and systems roadmaps; startup or high-growth experience is required.
• Hands-on ownership of day-to-day IT, including hardware, end-user support, onboarding and offboarding, access, and security.
• At least 2 years of hands-on Salesforce administration, including automation, configuration, and integrations.
• At least 2 years building and supporting integrations using APIs, middleware, or automation tools in a company with substantial sales and marketing operations.
• Experience with Zapier or a similar tool, Shopify, NetSuite, and AWS or another cloud environment.
• Experience building or deploying AI infrastructure or AI-powered workflows.
• Strong experience connecting websites, SEO systems, and marketing platforms to Salesforce.
• Solid grasp of marketing attribution across paid media platforms, including Meta, Google, YouTube, and Bing.
• Experience managing contractors, agencies, or external developers.
• Ability to communicate technical trade-offs clearly to non-technical teams.
• Comfort covering technical work hands-on as needed, including office IT tasks and integrations.
• Ability to learn new platforms quickly, adapt to changing priorities, document work, delegate effectively, and have direct, constructive conversations with the manager.

Nice To Haves

• Experience building an IT team or function from the ground up is strongly preferred.

Responsibilities

• Run day-to-day office IT, including hardware and equipment, device setup and lifecycle, onboarding and offboarding, accounts and access, network, printers, conferencing, and end-user support.
• Manage IT asset inventory, software licenses, and vendor contracts.
• Own security basics and standards, including permissions frameworks, access reviews, backups, documentation, and SOPs.
• Serve as the escalation point for systems issues and cross-functional technical blockers.
• Administer and optimize Salesforce, including automation, workflows, permissions, configuration, and integrations.
• Design, build, and maintain integrations across Salesforce, NetSuite, HighRadius, RF-Smart, Shopify, marketing platforms, analytics tools, and the website.
• Own website technical infrastructure, including backend logic, lead capture, routing, tracking, attribution, and performance.
• Build marketing attribution and marketing-to-Salesforce connectivity across Meta, Google, YouTube, and Bing.
• Write and maintain APIs, middleware, and automation such as Zapier to reduce manual work.
• Stand up and manage cloud infrastructure such as AWS as the business grows.
• Lead rollout of AI tools and AI-powered workflows, including selecting tools, connecting them to company data and systems, and setting guardrails.
• Evaluate, learn, and implement new platforms as business needs change.
• Build, own, and execute IT strategy and a multi-year systems roadmap.
• Lead and develop the IT and Business Systems team, delegate work, coach team members, and grow the team as the business scales.
• Manage contractors, external developers, agencies, and platform vendors.
• Prioritize requests across the company and communicate what will be done and when.
• Present options, trade-offs, and constructive pushback to the manager.
• Maintain an organized backlog and document work as it progresses.

Benefits

• Real ownership of the systems used by a growing medical device company.
• Direct work with company decision-makers.
• End-to-end exposure to manufacturing, fulfillment, sales, marketing, and service.
• Opportunity for the team and role scope to grow as the company scales.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed