Senior Manager, IT & Business Systems

StemWave•Boston, MA

2d•Onsite

About The Position

StemWave is a non-invasive regenerative medical device company with approximately 100 employees and is scaling its systems to support growth. The Senior Manager, IT & Business Systems is a hands-on builder responsible for the systems that run the company, including Salesforce, NetSuite, RF-Smart, Shopify, and Zapier. The role sets IT strategy and a multi-year systems roadmap, leads a lean team, and remains closely involved in technical work and day-to-day support. Reporting to the Head of Finance & Administration, the position partners with Sales, Marketing, Finance, and Operations. It owns office IT and end-user support; administration and integration of business systems; website infrastructure, lead capture, routing, tracking, attribution, and performance; cloud infrastructure; and the rollout of AI tools and workflows. The role also leads and develops the IT and Business Systems team and manages contractors, agencies, developers, and vendors. This is a full-time, in-office position in Boston, Massachusetts. The stated base salary is $150,000–$170,000, based on experience.

Requirements

4–6 years of IT leadership, including building IT strategy and systems roadmaps; startup or high-growth experience is required.
Hands-on ownership of day-to-day IT, including hardware, end-user support, onboarding and offboarding, access, and security.
At least 2 years of hands-on Salesforce administration, including automation, configuration, and integrations.
At least 2 years building and supporting integrations using APIs, middleware, or automation tools in a company with substantial sales and marketing operations.
Experience with Zapier or a similar tool, Shopify, NetSuite, and AWS or another cloud environment.
Experience building or deploying AI infrastructure or AI-powered workflows.
Strong experience connecting websites, SEO systems, and marketing platforms to Salesforce.
Solid grasp of marketing attribution across paid media, including Meta, Google, YouTube, and Bing.
Experience managing contractors, agencies, or external developers.
Ability to communicate clearly and explain technical trade-offs to non-technical teams.

Nice To Haves

Experience building an IT team or function from the ground up is strongly preferred.
Experience working on a small startup team or building an IT function from scratch.
Ability to learn new platforms quickly and work hands-on across the technology stack.

Responsibilities

Run day-to-day office IT, including hardware and equipment, device setup and lifecycle, onboarding and offboarding, accounts and access, network, printers, conferencing, and end-user support.
Manage IT asset inventory, software licenses, and vendor contracts.
Own security standards and practices, including permissions frameworks, access reviews, backups, documentation, and SOPs.
Serve as the escalation point for systems issues and cross-functional technical blockers.
Administer and optimize Salesforce, including automation, workflows, permissions, configuration, and integrations.
Design, build, and maintain integrations across Salesforce, NetSuite, HighRadius, RF-Smart, Shopify, marketing platforms, analytics tools, and the company website.
Own website technical infrastructure, including backend logic, lead capture, routing, tracking, attribution, and performance.
Build marketing attribution and marketing-to-Salesforce connectivity across Meta, Google, YouTube, and Bing.
Write and maintain APIs, middleware, and automation using Zapier or similar tools to reduce manual work.
Stand up and manage cloud infrastructure such as AWS as the business grows.
Lead the rollout of AI tools and AI-powered workflows, including selecting tools, connecting them to company data and systems, and establishing guardrails.
Evaluate, learn, and implement new platforms as business needs change.
Build, own, and execute IT strategy and a multi-year systems roadmap.
Lead and develop the IT and Business Systems team, currently consisting of an IT Manager and a Salesforce Administrator, and grow the team as the business scales.
Delegate according to team members’ strengths and coach them as they develop.
Manage contractors, external developers, agencies, and platform vendors.
Prioritize competing requests across the company and communicate what will be done and when.
Present options, trade-offs, and constructive pushback to the manager.