Sr Manager, Field Revenue Growth

NRG Energy•Lehi, UT

18h

About The Position

The Senior Manager of Field Revenue Growth builds and scales new customer acquisition channels through Vivint’s Field organization. The role identifies ways to use the Field’s national footprint, customer access, and workforce to generate incremental growth, then develops the operating models, capabilities, processes, and teams needed to scale those opportunities. The position owns Field Retail, including the Costco program, and the continued development and integration of the Smart Home Expert program into Field Service. It also evaluates, pilots, proves, and scales additional Field-led acquisition channels as opportunities emerge. The role combines growth strategy, sales performance management, operational execution, change leadership, and cross-functional influence. It translates emerging opportunities into scalable operating models and drives performance through a geographically dispersed Field organization. The Senior Manager leads managers responsible for Field Retail and Smart Home Expert growth and integration, while partnering with leaders across Field Operations and other functions to establish accountability and deliver results.

Requirements

At least 7 years of experience in sales, operations, strategy, growth, program management, or related functions.
At least 3 years of leadership experience, including leading managers and/or high-impact cross-functional teams.
Demonstrated experience building, scaling, or transforming programs across a distributed operating organization.
Strong understanding of sales performance, customer acquisition, and operational execution.
Proven ability to drive results through influence in matrixed environments where execution is owned by other leaders.
Strong analytical skills and ability to translate performance data into clear insights and action.
Experience developing operating models, performance management systems, and scalable processes.
Strong executive communication skills and ability to influence leaders across multiple functions and organizational levels.
Ability to operate effectively in ambiguous environments and turn emerging opportunities into structured execution plans.
Bachelor’s degree or equivalent relevant experience.

Responsibilities

Develop and execute the strategy for growing Field Operations as a customer acquisition channel.
Identify and evaluate opportunities to use the Field workforce, customer interactions, retail partnerships, and geographic footprint to generate incremental customer growth.
Build business cases, operating models, performance expectations, and implementation roadmaps to move acquisition concepts from pilot to scale.
Establish success measures to determine whether programs should scale, be modified, or be discontinued.
Develop repeatable capabilities for launching and scaling Field-led growth channels.
Lead Vivint’s Field Retail organization, beginning with the Costco program, and lead the Manager of Field Retail.
Set expectations for retail volume, sales productivity, install rate, and program performance.
Develop strategies to achieve acquisition and install-volume commitments while maintaining flexibility in warehouse footprint, roadshows, staffing, and market deployment.
Partner with Field leadership to ensure staffing, execution, coaching, and accountability across participating markets.
Ensure the technology, sales tools, scheduling, communication, reporting, and operating processes needed to scale Field Retail.
Partner with Business Development, Sales, Field Operations, Technology, Finance, Workforce Management, and other teams to support retail growth and expansion beyond Costco.
Own the growth, development, and Field integration of the Smart Home Expert program, and lead the Manager of Revenue Performance and the team building the required capabilities, processes, and infrastructure.
Establish scalable recruiting, selection, development, certification, and performance-management processes for Smart Home Experts.
Build Field leadership routines, tools, reporting, and accountability to manage and develop Smart Home Experts.
Ensure Smart Home Experts maintain sales capability while meeting customer experience, installation quality, safety, and Field execution expectations.
Partner with Field leadership to transition the Smart Home Expert program into a sustainable Field operating capability and evaluate talent strategies for future growth.
Build partnerships with Regional Managers, Field Service Managers, and other Field leaders responsible for Field Growth programs.
Drive performance where direct accountability sits outside the Field Revenue Growth organization; align leaders on expectations, address execution barriers, implement corrective actions, and lead change across a geographically dispersed organization.
Lead and develop managers responsible for Field Retail and Smart Home Expert growth and integration.
Establish team goals, operating rhythms, accountability, and development expectations; build a culture of ownership, experimentation, data-driven decision making, and continuous improvement.
Ensure the organization remains appropriately structured as programs scale and new acquisition channels are added.