Sr Manager, Field Revenue Growth

NRG•Lehi, UT

About The Position

The Senior Manager of Field Revenue Growth builds and scales new customer-acquisition channels through Vivint’s Field organization. The role identifies ways to use the Field’s national footprint, customer access, retail partnerships, and workforce to generate incremental growth, then develops the operating models, capabilities, processes, and teams needed to scale those opportunities. The position owns Field Retail, beginning with the Costco program, and the continued development and integration of the Smart Home Expert program into Field Service. It also evaluates, incubates, proves, and scales additional Field-led acquisition channels. Success requires growth strategy, sales performance management, operational execution, change leadership, analytical insight, and cross-functional influence across a geographically dispersed organization. The role leads managers responsible for Field Retail and Smart Home Expert growth and integration, sets goals and operating rhythms, develops the team, and creates an environment of ownership, experimentation, data-driven decisions, and continuous improvement. A bachelor’s degree or equivalent relevant experience is required. The posting lists a minimum of seven years of relevant experience and three years of leadership experience.

Requirements

At least 7 years of experience in sales, operations, strategy, growth, program management, or related functions.
At least 3 years of leadership experience, including leading managers and/or high-impact cross-functional teams.
Demonstrated experience building, scaling, or transforming programs across a distributed operating organization.
Strong understanding of sales performance, customer acquisition, and operational execution.
Proven ability to drive results through influence in matrixed environments where execution is owned by other leaders.
Strong analytical skills and ability to translate performance data into clear insights and action.
Experience developing operating models, performance-management systems, and scalable processes.
Strong executive communication skills and ability to influence leaders across functions and organizational levels.
Ability to operate effectively in ambiguous environments and turn emerging opportunities into structured execution plans.
Bachelor’s degree or equivalent relevant experience.

Responsibilities

Develop and execute a strategy to grow Field Operations as a customer-acquisition channel.
Identify and evaluate opportunities to use the Field workforce, customer interactions, retail partnerships, and geographic footprint to generate incremental customer growth.
Develop business cases, operating models, performance expectations, and implementation roadmaps to move acquisition concepts from pilot to scale.
Set success measures to determine whether programs should scale, change, or be discontinued, and develop repeatable capabilities for launching Field-led channels.
Lead Vivint’s Field Retail organization, starting with the Costco program, and lead the Manager of Field Retail.
Set expectations for retail volume, sales productivity, install rate, and program performance; develop strategies to meet acquisition and install-volume commitments.
Partner with Field leadership on staffing, execution, coaching, and accountability across participating markets; support flexible warehouse footprints, roadshows, staffing, and market deployment.
Ensure the technology, sales tools, scheduling, communication, reporting, and operating processes needed to scale retail.
Partner with Business Development, Sales, Field Operations, Technology, Finance, Workforce Management, and other teams to support retail growth and expansion beyond Costco.
Own the growth, development, and Field integration of the Smart Home Expert program; lead the Manager of Revenue Performance and team in building the needed capabilities, processes, and infrastructure.
Establish scalable recruiting, selection, development, certification, and performance-management processes for Smart Home Experts.
Build Field leadership routines, tools, reporting, and accountability to manage and develop Smart Home Experts.
Ensure Smart Home Experts maintain sales capability while meeting customer experience, installation quality, safety, and Field execution expectations.
Partner with Field leadership to transition the program into a sustainable Field operating capability and evaluate talent strategies for future growth.
Build partnerships with Regional Managers, Field Service Managers, and other Field leaders; drive performance through influence when direct accountability rests outside the organization.
Align leaders on program expectations, address execution barriers, implement corrective actions, and lead change across a geographically dispersed organization.
Lead and develop managers responsible for Field Retail and Smart Home Expert growth and integration; set clear goals, operating rhythms, accountability, and development expectations.
Maintain an appropriately structured organization as programs scale and new acquisition channels are added.
Drive outcomes including incremental customers and installs, program growth and performance, recruiting and development, Field adoption, scalable processes, and financial return on investment.