Sr. Manager Distribution Operations Center (DOC)
About The Position
Manage and direct the day-to-day operations of Oncor’s 24x7 Distribution Operating Center (DOC), ensuring timely and accurate operations-related services, personnel safety, timely service restoration, efficient use of resources, and effective communications. The role monitors operating conditions across OT, IT, and transmission systems while maintaining appropriate distribution resources. The position oversees system operations and dispatching, creates procedures and coordinates employee training, manages service restoration during storms and other emergencies, develops proactive operational plans for multiple scenarios, and manages the ongoing development of distribution and transmission grid data models and automated systems. It also contributes to the development, enhancement, and troubleshooting of technology systems that affect operational processes. The incumbent leads restoration strategy and coordination, contingency planning and risk mitigation, operational process development, employee training and development, safety programs, budget planning and control, regulatory compliance, and staffing plans. The role works with internal and external stakeholders and cross-functional teams to improve operational technology and processes, and directs operations in accordance with applicable regulations, guidelines, company policies, and procedures.
Requirements
- High school diploma, GED, or equivalent required.
- A science-related bachelor's degree and 6–7 years of operations experience, or 15 years of work-related operations experience without a degree.
- Experience in activities involving critical and analytical thinking.
- Extensive knowledge of service restoration and System Emergency Operations Procedures.
- Experience dealing with internal and external stakeholders.
- Advanced knowledge of Microsoft Office products.
- Knowledge of company policies and procedures.
- Strong interpersonal skills and ability to communicate with personnel at all levels, from field to executive.
Nice To Haves
- Previous supervision experience is desired.
- Applicants with a bachelor's degree in a science-related field, such as electrical engineering or electrical engineering technology, are encouraged to apply.
Responsibilities
- Oversee day-to-day system operations and dispatching activities.
- Lead service restoration efforts and coordinate Distribution and Transmission resources on restoration strategy, approach, and stakeholder communications.
- Drive contingency planning and proactive risk-mitigation plans.
- Partner with System Planning, System Protection, and Distribution Automation to incorporate operational criteria into plans and standards.
- Develop and coordinate operational processes with Transmission Grid Management.
- Develop procedures and ensure employees are trained and developed as technology and system complexity evolve.
- Guide and promote employee development plans.
- Promote safety awareness and direct safety programs.
- Provide budget planning and control.
- Ensure compliance with applicable NERC Critical Infrastructure Protection (CIP) requirements.
- Represent DOC issues while working with internal and external groups.
- Collaborate with cross-functional teams to develop, enhance, and troubleshoot technology systems affecting operational processes, including storms, load shed, IT integrations, and advanced analytics use-case design.
- Direct operations in accordance with applicable regulations, guidelines, company policies, and procedures.
- Develop and implement appropriate staffing plans.
- Manage service restoration during storms and other emergencies.
- Develop proactive operations plans for multiple scenarios.
- Manage and continuously develop distribution and transmission grid data models and automated systems.
- Perform other duties as assigned.
Benefits
- Annual incentive program.
- Competitive medical, dental, vision, and life insurance benefits.
- Wellness incentives of up to $2,300 in 2026 for employee-only coverage, plus other well-being resources.
- 401(k) with dollar-for-dollar company match up to 6%.
- 401(k) match for the student debt program.
- Cash balance pension plan.
- Adoption assistance.
- Mental health resources.
- Employee resource groups.
- Tuition reimbursement.
- Competitive vacation, 10 company holidays, and 2 personal holidays.
- Paid parental leave.
- Salary continuation for up to 6 months for approved employee illness or injury.
- Commuter benefits.
- Electric vehicle incentive program.
- Appliance purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
