Sr Manager - Digital Operations

GE Aerospace•West Jefferson, OH

About The Position

The Sr Manager – Digital Operations (DTSL) leads the digital technology agenda for the West Jefferson, North Carolina site and ensures stable, secure, and effective operations that support safety, quality, delivery, and cost outcomes. The role coordinates and prioritizes digital initiatives, manages risks such as system outages, cybersecurity, and data integrity, and drives continuous improvement. It also provides people leadership for the site’s DT team, including talent development and succession planning, and serves as the primary connection among site leadership, central DT, and cross-functional partners. The position manages day-to-day DT operations, works with customers and product managers to understand needs and timelines, and collaborates with development, operations, Build, and Release teams. It helps define project requirements and scope, supports project execution, and ensures releases meet quality standards and functional requirements. The role also provides subject matter expertise to diagnose bugs and develop solutions during testing and after deployment, while building understanding of the technology stack, project management, and industry trends. The role requires access to U.S. export-controlled information. Employment is contingent on being able to prove U.S. Person status, as defined in the posting. Candidates must also be legally authorized to work in the United States; employment visas will not be sponsored.

Requirements

A bachelor's degree from an accredited university or college and at least 5 years of professional experience; or an associate degree and at least 8 years of professional experience; or a high school diploma and at least 10 years of professional experience.
At least 5 years of professional experience in Digital Technology Operations.
Legal authorization to work in the United States; employment visa sponsorship is not available now or in the future.
Ability to prove U.S. Person status as a U.S. lawful permanent resident, U.S. citizen, or person granted asylee or refugee status, because the role requires access to U.S. export-controlled information.
Strong oral and written communication skills.
Strong interpersonal skills, team-building ability, and problem-solving skills.
Ability to collaborate effectively with global teams, including time-zone flexibility.
Ability to influence customers and project managers through persuasion and influencing.
Knowledge of software development life cycles and ability to collaborate with Build and Release teams.
Ability to work independently while collaborating with team members to meet organizational standards and customer needs.

Nice To Haves

Experience collaborating with business and functional partners and technology leadership to specify requirements.
Ability to drive technology discussions and strategy in line with business needs.
Experience facilitating convergence of functional and technical knowledge and building project teams.
Experience managing external vendors.
Ability to drive simplification and improvement.
Experience partnering with technical and functional teams outside a project to ensure their tasks are completed.
Experience managing stakeholder communications, progress reporting, and customer satisfaction metrics.
Ability to explain how technology solves customer problems from both technology and business perspectives.
Experience in customer engagement to facilitate requirements.
Ability to make basic technology choices based on experience and analyze their impact.
Initiative to stay current on technology trends and explore alternative technologies and approaches.
Ability to proactively identify and remove project obstacles or barriers.
Ability to share knowledge, power, and credit while establishing trust, credibility, and goodwill.

Responsibilities

Lead the digital technology agenda and manage day-to-day DT operations for the West Jefferson, North Carolina site.
Ensure stable, secure, and effective operations that support safety, quality, delivery, and cost outcomes.
Coordinate and prioritize digital initiatives, manage operational and project risks, and drive continuous improvement.
Provide people leadership for the site DT team, including talent development and succession planning.
Connect site leadership, central DT, and cross-functional partners.
Engage internal and external customers and product managers to understand needs and timelines.
Collaborate with development and operations teams on project scope and requirements.
Collaborate with Build and Release teams and ensure releases meet quality standards and functional requirements.
Provide subject matter expertise to diagnose bugs and formulate solutions during testing and after production deployment.
Define execution plans and approaches based on project scope, timelines, and available budget or resources.
Facilitate collaboration between functional and technical partners and build project teams.
Manage external vendors as required and ensure project management processes and practices are followed.
Support teams in resolving roadblocks, project interdependencies, and obstacles.
Manage project risks, scope changes, and other non-standard events throughout project life cycles.
Manage stakeholder communications and progress reporting; verify deliverable quality against stakeholder expectations.
Track project outcomes and customer satisfaction against established metrics and service levels, and collect lessons learned.
Break down problems, document problem statements, estimate development effort, and assess the impact of technology choices.
Stay current on technology trends and explore alternative technologies and approaches.
Take ownership of tasks, communicate clear rationale, and measure individual and team deliverables against commitments.