Sr. Manager, Digital Accounts, Order to Cash
About The Position
Warner Music Group’s Nashville Shared Services Center provides financial and administrative support to US, Canadian, and Latin American Recorded Music and Publishing businesses. The Sr. Manager, Digital Accounts, Order to Cash leads the Digital and Royalty Stream accounts receivable team, ensuring operational work is completed and delivering technical and process-oriented solutions. The role owns key order-to-cash activities for digital accounts, including invoicing, collections, cash application, revenue assurance, risk assessments, cash forecasting, and bad debt management. It facilitates account setup and tracking, maintains relationships with digital service providers and licensing and sync partners, and serves as a primary contact for SSC Accounting, Legal, Finance, and Business teams. The role reviews contracts and contractual language for royalty-related customers and partners; oversees digital revenue recording, cash application, revenue recognition triggers, statement tracking, invoice advances, guarantees, fees, accruals, and payment activity; and works with customers and internal teams to resolve discrepancies, collect outstanding balances, reconcile receipts, and manage unapplied cash. It leads internal and offshore resources, supports forecasting and reporting, and monitors operational measures such as aging, billing accuracy, invoicing timeliness, and collection effectiveness. The Sr. Manager also drives process improvements and cleanup activities, leads account review, cash forecast, and bad debt meetings, partners with Record to Report on reconciliations and SOX evidence, and owns and reviews SOX controls for the Digital portfolio. The role maintains procedures, backup coverage, and cross-training for Digital close and SOX tasks.
Requirements
- 10 years of progressive experience in Finance Operations, shared services, revenue recognition, accounts receivable, related OTC processes, or revenue accounting.
- At least five years leading large teams, including outsourced support resources.
- Deep expertise in SAP S/4HANA and Vistex or a similar royalty and billing platform.
- Expert process knowledge of Customer Master Data, Credit Management, Billing, Collections, Dispute Management, and Cash Application.
- Bachelor’s degree required; Finance preferred.
- Strong understanding of internal controls, data governance, and SOX compliance.
- Proficiency in data analytics, including BI software, Excel, or other tools to construct data matching models.
Nice To Haves
- Deep understanding of ASC 606 (US GAAP) and/or IFRS 15 (Revenue from Contracts with Customers).
- Detailed understanding of music industry revenue streams.
- MBA in Finance.
- Working knowledge of music industry metadata on products, tracks, and other artist-related works.
Responsibilities
- Lead the Digital and Royalty Stream accounts receivable team and ensure operational tasks are completed as required.
- Own invoices, collections, cash application, revenue assurance, and risk assessments.
- Participate in cash forecasting and bad debt management, and liaise with internal and external stakeholders.
- Facilitate setup and tracking of new accounts and maintain relationships with DSPs and licensing and sync partners for Recorded Music and Publishing.
- Manage DSP portal access and statement tracking, including shared credentials and follow-up on missing statements.
- Provide analysis relating to digital account risk and manage the Risk Review schedule and timeline for the Digital portfolio.
- Serve as the primary contact for SSC Accounting, Legal, Finance, and Business teams.
- Review contracts for terms, advances, payments, reporting, and pricing for tracking and reconciliation projects.
- Manage and track invoice advances, guarantees, formatting, and prep fees to ensure timely payment.
- Implement, translate, and review contractual language for royalty-related revenue stream customers and other partners.
- Accurately record and report digital revenues by media type, apply cash properly, and ensure required revenue recognition triggers are met.
- Lead and develop internal and offshore resources, including day-to-day management of the offshore Digital team, SLAs, coverage, SOPs, knowledge transfer, and escalations.
- Assist in preparing cash forecasts for significant industry revenue streams with FP&A.
- Prepare accruals for outstanding unprocessed or revised sales reporting files.
- Work with customers to resolve account discrepancies and collect additional monies.
- Own unapplied cash and on-account or advance balances; reconcile collective lump-sum receipts to invoices and clear residuals according to contract terms.
- Partner with Sales and Business Development on payment plans and customer escalations, documenting decisions.
- Ensure income is properly tracked for cash projection and application references.
- Oversee daily cash reporting and related follow-up processes.
- Define and monitor aging, unapplied cash, billing accuracy, on-time invoicing, and collection effectiveness.
- Develop efficient approaches to streamline and improve processes for the use and storage of reported data, including current lists and digital income spreadsheets.
- Conduct cleanup activities while identifying process improvement opportunities.
- Lead account review, cash forecast, and bad debt meetings with Corporate Controllership and Finance Shared Service Leadership.
- Facilitate monthly royalty payments for promotional funds, rights holders, and other internal payees as needed.
- Support revenue recognition where applicable.
- Partner with RTR on AR and cash reconciliations and SOX evidence for Digital.
- Own and review SOX controls established and operating over the Digital portfolio.
- Maintain SOPs, backups, and cross-training for Digital close and SOX tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
