Sr. Manager, Consumer Insights

Lovesac Company • Stamford, CT

3d • Remote

About The Position

The Sr. Manager of Consumer Insights leads research and insight initiatives that turn consumer data, market dynamics, and cultural trends into actionable recommendations for brand, marketing, and business decisions. The role partners with cross-functional leaders to shape positioning, communications, and growth strategies and to strengthen consumer-centered decision-making across the organization. It reports into Consumer Insights within the Marketing organization. The position is fully remote, reports into Lovesac’s Corporate HUB in Stamford, Connecticut, and requires the employee to reside in the United States throughout employment and travel as needed.

The role connects customer experience metrics with business results; develops customer journey maps and pain-point analyses; and translates complex data and trends into recommendations for annual marketing and brand plans. It blends primary and secondary research with digital, behavioral, and AI-driven analytics, evaluates emerging tools and methodologies, and advocates for the voice of the consumer. The position also influences cross-functional teams, establishes closed-loop feedback processes, presents insights through compelling narratives, promotes insight-led decisions, and manages agency and vendor partnerships.

The successful candidate demonstrates Lovesac’s stated values and competencies, achieves performance goals and deadlines, and collaborates respectfully with colleagues and clients. Travel may be required for mandatory meetings, conferences, vendor visits, and other business purposes. Immigration sponsorship is not available.

Requirements

• Bachelor’s degree in Marketing, Business, Psychology, or a related field.
• At least 7 years of progressive experience in consumer insights, market research, strategy, marketing analytics, data strategy, or related fields within consumer, retail, or eCommerce industries.
• Experience leading complex initiatives and influencing cross-functional partners.
• Deep expertise in qualitative and quantitative research methodologies.
• Track record of turning customer experience data into business changes, such as product, service, store, or digital improvements.
• Strong communication skills and ability to synthesize complex data and insights into compelling narratives and actionable recommendations for senior leaders.
• Confidence and candor to challenge assumptions and guide partners toward stronger decisions.
• Excellent presentation, facilitation, and storytelling skills.
• Ability to travel using various forms of transportation as required by the company.
• Must reside in the United States throughout employment.
• Must comply with company policies and procedures and work collaboratively and respectfully.
• Immigration sponsorship is not available for this role.

Nice To Haves

• MBA or advanced degree.
• Experience in retail or other high-consideration consumer categories.
• Background in omnichannel retail.
• Experience with CX and survey platforms such as Qualtrics, Medallia, or InMoment.
• Experience building dashboards in Power BI or Tableau.
• Comfort with Excel and SQL, plus basic statistics such as regression and significance testing.
• Familiarity with AI-assisted analysis tools.

Responsibilities

• Connect customer experience metrics to business results and provide recommendations incorporating customer, cultural, category, and competitive intelligence.
• Develop customer journey mapping and pain-point analyses across the full customer lifecycle.
• Translate complex data and trends into recommendations for annual marketing and brand plans.
• Blend primary and secondary research with digital, behavioral, and AI-driven analytics.
• Evaluate emerging tools and methodologies that combine human judgment with AI-enabled analysis.
• Advocate for the voice of the consumer and help teams apply customer empathy to business decisions.
• Collaborate with and influence cross-functional teams, including customer service, operations/logistics, product, digital, stores, and marketing.
• Set up closed-loop feedback processes so issues are addressed and customers receive follow-up.
• Use clear, compelling storytelling to turn data and research into decision-ready narratives and action.
• Promote consistent, insight-led decision-making across cross-functional teams.
• Manage agency and vendor partnerships to align research, creative, and media strategies with audience understanding and brand goals.
• Meet or exceed key performance indicators, goals, and deadlines.
• Travel as required for mandatory meetings, conferences, vendor visits, and other business purposes.
• Comply with company policies and procedures and treat internal and external clients with dignity and respect.

Benefits

• Annual bonus program.
• Inaugural grant equity awards.
• 401(k) matching contribution.
• Financial wellness tools.
• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Paid parental leave.
• Life and AD&D insurance.
• Short-term and long-term disability insurance.
• Critical illness and accident insurance.
• Employee assistance program.
• Up to 160 hours of paid time off within the fiscal calendar year, prorated from date of hire.
• Eight paid company-recognized holidays.
• Pet insurance.
• Associate discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior