Sr. Manager, Clinic Operations

Salma Health•Sacramento, CA

12d•$145,000 - $165,000•Remote

About The Position

The Senior Manager, Clinic Operations leads day-to-day operations across Salma Health clinics and manages the Clinic Operations Managers and Practice Managers who run them. The role also leads growth-related clinical operations, including opening new clinics, integrating acquired practices, and improving provider and patient operations. Reporting to the Head of Clinical Operations, this leader works between clinic leadership and the executive team to build the processes, teams, and performance measures that support growth while maintaining excellent care, patient experience, and operational results. This is a remote position with travel to clinics and other company offices as needed to support operations and new clinic openings.

Requirements

At least 7 years of progressive healthcare operations experience, ideally in behavioral health, multi-site outpatient care, or other high-acuity settings, including multi-site operations leadership.
Experience managing managers and teams across several clinic locations, with a record of strong results and low turnover.
Experience opening new clinics or practices and scaling them across a multi-site network.
Experience leading acquired-practice integration and managing change during rapid growth.
Working knowledge of healthcare staffing and scheduling models, procurement, vendor management, and facilities.
Working knowledge of healthcare regulatory and payer requirements, and experience maintaining compliant and financially sustainable operations.
Experience setting KPIs and building dashboards, managing operating budgets, and using data to manage performance.
Strong communication, organization, and project management skills, and comfort working in a high-growth or startup setting.

Nice To Haves

Master's degree (MHA, MBA, MPH, or MSN).
Experience building or scaling patient access, contact center, referral management, or centralized intake functions in a growing healthcare organization.
Experience in behavioral health, IOP, or interventional psychiatry settings, such as TMS or Spravato programs.
Mission-driven leadership experience in a high-growth healthcare company, with the ability to build systems while the organization is changing quickly.

Responsibilities

Oversee daily operations across all clinics, including staffing, schedules and rosters, procurement, vendor management, and facilities.
Lead, coach, and develop Practice Managers; set expectations, hire, plan for succession, and develop future leaders.
Set provider expectations and performance targets in coordination with Clinical Leadership, aligned to patient access, care quality, and productivity standards.
Set readiness plans, ramp-up expectations, and performance targets for new clinics, and stay involved until operations are running steadily.
Drive continuous improvement in patient throughput, provider schedule density, and compliance.
Standardize workflows, scheduling, procurement, reporting, staffing models, and SOPs across the network while accommodating local needs.
Ensure sites meet regulatory, safety, and accreditation requirements.
Set and manage clinic- and network-level performance measures and dashboards, and report results and corrective plans to the Leadership Team.
Oversee implementation and routine management of operational dashboards and performance tracking across clinic sites.
Work with Clinical Leadership, Finance, Growth, and Marketing to align clinic capacity and provider availability with patient demand; build demand forecasts, capacity models, and staffing plans.
Manage clinic operating budgets and P&Ls, including operating spend, vendor contracts, and equipment leases, within established spending authority.
Lead improvement projects in patient flow, scheduling, throughput, and compliance.
Work with the Head of Clinical Operations and Central Strategy to operationalize growth targets.
Lead new clinic openings from site selection and buildout through licensing, compliance, staffing, procurement, scheduling, IT and EMR setup, and patient flow.
Coordinate operational integration of acquired practices and oversee regional de novo site ramp-up trajectories.
Serve as a link between clinic teams, clinical leadership, legal, Product, and central teams; provide feedback on tools, the EHR, and processes, and support new technology rollouts.
Build a culture of accountability, collaboration, continuous improvement, and patient-first care across the clinic network.