Sr. Associate, Clinic Operations

Salma Health•Laguna Hills, CA

11d•Onsite

About The Position

The Senior Associate, Clinic Operations serves as a bridge between clinical care and scalable process operations. The role drives workflow consolidation and alignment of procedures across the organization, partnering with cross-functional stakeholders and clinical teams to integrate clinics, clinicians, and patients into the Salma Health ecosystem while maintaining high-quality patient service and outcomes. Responsibilities include day-to-day provider operations, building relationships with clinicians, customer service, and delivering business results. The position is based at a clinic in Scottsdale, Arizona; Los Angeles, California; or Laguna Hills, California. Candidates must live within commuting distance of the clinic.

Requirements

At least 3 years of experience in clinical research operations, healthcare operations, or a related setting focused on process improvement.
Strong knowledge of clinical data management, research workflows, and healthcare compliance, including HIPAA and IRB.
Ability to work effectively in a fast-paced, multidisciplinary clinical environment with cross-functional partners.
Excellent organizational, analytical, and project management skills, with a focus on standardization and scaling.
Strong written and verbal communication skills for documenting SOPs and training diverse clinical teams.
Ability to extract, work with, and communicate data and metrics.
Exceptional people skills.
Demonstrated ability to manage projects and work successfully on cross-functional teams.
Ability to innovate and solve problems creatively in a collaborative manner.
Self-motivation and ability to prioritize and balance competing priorities in a dynamic, evolving work environment.
Passion for mental health and changing the healthcare landscape.
Must live within commuting distance of the clinic in Scottsdale, Los Angeles, or Laguna Hills.

Nice To Haves

Experience supporting interventional psychiatry, intensive outpatient programs (IOP), or specialty behavioral health programs.
Familiarity with IRB processes and research compliance in a clinical setting.
Startup experience.
Prior experience managing individual relationships and influencing without authority.

Responsibilities

Manage day-to-day business operations, including program tracking, provider recruiting and training, and program operations.
Identify opportunities to improve efficiency and scale clinical operations.
Under the direction of Clinical Operations Leadership, identify operational gaps and implement consolidated workflows to improve service delivery across clinics.
Standardize clinical and administrative protocols across regions to support consistent patient care and regulatory compliance.
Coordinate implementation and optimization of clinical service workflows and standard operating procedures (SOPs).
Develop, document, and maintain SOPs to standardize treatment protocols and team training across clinical operations.
Coordinate with key stakeholders to maintain uninterrupted services.
Guide staff in adhering to clinical protocols.
Facilitate coordination among providers, technicians, administrative staff, IT, and program leadership.
Identify operational gaps and implement improvements to research quality and clinical care delivery.
Manage research databases and data privacy protocols with research leadership, ensuring HIPAA-compliant integration with clinical operations.
Serve as the primary business manager for the provider group and maintain regular contact to support and empower providers.
Collaborate with internal clinical, HR, legal, and other teams to resolve clinic-related issues, questions, and concerns.