Sr. Manager, Clinic Operations

Salma Health•Sacramento, CA

12d•Remote

About The Position

The Senior Manager, Clinic Operations leads day-to-day operations across Salma Health clinics and manages the Clinic Operations Managers and Practice Managers who run them. The role also leads the growth side of clinical operations, including opening new clinics, integrating acquired practices, and improving provider and patient operations. Reporting to the Head of Clinical Operations, this leader works between clinic leadership and the executive team and builds the processes, people, and measures needed to support growth while maintaining excellent care, patient experience, and performance metrics. This is a remote position with travel to clinics and other company offices as needed to support operations and new clinic openings. The role oversees clinic operations, standardizes workflows and performance measures across the network, manages clinic budgets and P&Ls, and collaborates with clinical and central teams on capacity, demand, technology, and growth initiatives.

Requirements

At least 7 years of progressive healthcare operations experience, ideally in behavioral health, multi-site outpatient care, or other high-acuity settings, including operations leadership across multiple sites.
Experience managing managers and teams across several clinic locations, with a record of strong results and low turnover.
Experience opening new clinics or practices and scaling them across a multi-site network.
Experience leading integration of acquired practices and managing change during rapid growth.
Working knowledge of healthcare staffing and scheduling models, procurement, vendor management, and facilities.
Working knowledge of healthcare regulatory and payer requirements, and experience maintaining compliant and financially sustainable operations.
Experience setting KPIs and building dashboards, managing operating budgets, and using data to manage performance.
Strong communication, organization, and project management skills.
Comfort working in a high-growth or startup setting.

Nice To Haves

Master's degree (MHA, MBA, MPH, or MSN).
Experience building or scaling patient access, contact center, referral management, or centralized intake functions in a growing healthcare organization.
Experience in behavioral health, IOP, or interventional psychiatry settings, such as TMS or Spravato programs.
Mission-driven leadership experience in a high-growth healthcare company, with the ability to build systems while the organization is changing quickly.

Responsibilities

Oversee daily operations at every clinic, including staffing, schedules and rosters, procurement, vendor management, and facilities, to maintain consistent patient care and experience.
Lead, coach, and develop Practice Managers across the clinic network; set expectations, hire, plan for succession, and develop future leaders.
Set provider expectations and performance targets in coordination with Clinical Leadership, aligning patient access, care quality, and productivity standards.
Set readiness plans, ramp-up expectations, and performance targets for new clinics, and remain closely involved until each clinic is operating steadily.
Drive continuous improvement in patient throughput, provider schedule density, and compliance.
Standardize workflows, scheduling, procurement, reporting, staffing models, and SOPs across the network while adapting to local needs.
Ensure each site meets regulatory, safety, and accreditation requirements.
Set and manage clinic- and network-level performance measures and dashboards, including utilization, no-show rates, documentation turnaround, provider utilization, access and throughput, patient satisfaction, and financial results.
Report results and corrective plans to the Leadership Team.
Oversee implementation and routine management of operational dashboards and key performance tracking measures across clinic sites.
Work with Clinical Leadership, Finance, Growth, and Marketing to align clinic capacity and provider availability with patient demand; build demand forecasts, provider capacity models, and staffing plans.
Manage clinic operating budgets and P&Ls, including operating spend, vendor contracts, and equipment leases, within the spending authority set by Clinical Leadership.
Run improvement projects in patient flow, scheduling, throughput, and compliance.
Work with the Head of Clinical Operations and Central Strategy to operationalize growth targets.
Lead new clinic openings from start to finish, including site selection, buildout, licensing, regulatory compliance, staffing, procurement, scheduling, IT and EMR setup, and patient flow.
Coordinate operational integration for acquired practices and oversee ramp-up trajectories for regional de novo sites.
Act as the link between clinic teams, clinical leadership, legal, Product, and other central teams.
Provide direct feedback on tools, the EHR, and processes, and support rollout of new technology.
Build a culture of accountability, collaboration, continuous improvement, and a patient-first mindset across the clinic network.