Sr. Associate, Clinic Operations
About The Position
The Senior Associate, Clinic Operations serves as a bridge between clinical care and scalable process operations. The role drives workflow consolidation and procedure alignment across the organization, collaborating with cross-functional stakeholders and clinical partners to integrate clinics, clinicians, and patients into the Salma Health ecosystem while supporting high-quality patient service and outcomes. The position oversees day-to-day provider operations, builds relationships with clinicians, provides customer service, and delivers business results. The role is based at a clinic in Scottsdale, Arizona; Los Angeles, California; or Laguna Hills, California. Candidates must live within commuting distance of the clinic.
Requirements
- At least 3 years of experience in clinical research operations, healthcare operations, or a related setting focused on process improvement.
- Strong knowledge of clinical data management, research workflows, and healthcare compliance, including HIPAA and IRB.
- Ability to work effectively in a fast-paced, multidisciplinary clinical environment with cross-functional partners.
- Excellent organizational, analytical, and project management skills, with a focus on standardization and scaling.
- Strong written and verbal communication skills for documenting SOPs and training diverse clinical teams.
- Ability to extract, work with, and communicate data and metrics.
- Exceptional people skills.
- Demonstrated ability to work successfully on cross-functional teams.
- Ability to innovate and creatively solve problems collaboratively.
- Self-motivation and ability to prioritize and balance priorities in a dynamic, evolving work environment.
- Passion for mental health and changing the healthcare landscape.
Nice To Haves
- Experience supporting interventional psychiatry, IOP, or specialty behavioral health programs.
- Familiarity with IRB processes and research compliance in a clinical setting.
- Startup experience.
- Prior experience managing individual relationships and influencing without authority.
Responsibilities
- Manage day-to-day business operations, including program tracking, provider recruiting and training, and program operations.
- Identify opportunities to improve efficiency and scale clinical operations.
- Under the direction of Clinical Operations Leadership, identify operational gaps and implement consolidated workflows to enhance service delivery across clinics.
- Standardize clinical and administrative protocols across regions to support consistent patient care and regulatory compliance.
- Coordinate implementation and optimization of clinical service workflows and Standard Operating Procedures (SOPs).
- Develop, document, and maintain SOPs to standardize treatment protocols and team training across clinical operations.
- Coordinate with key stakeholders to maintain uninterrupted services.
- Guide staff in adhering to clinical protocols.
- Facilitate coordination among providers, technicians, administrative staff, IT, and program leadership.
- Identify operational gaps and implement improvements to enhance research quality and clinical care delivery.
- Manage research databases and data privacy protocols with research leadership, ensuring HIPAA-compliant integration with clinical operations.
- Serve as the primary business manager for the provider group and maintain regular contact to support providers.
- Collaborate with internal clinical, HR, legal, and other teams to resolve clinic-related issues, questions, and concerns.
Benefits
- Comprehensive benefits package including medical, dental, vision, PTO, and additional benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
