Clinic Operations Manager

Community Medical Services•Lima, OH

About The Position

Community Medical Services (CMS) is hiring a Clinic Manager to support access to care for people with opioid and other substance use disorders. The role is responsible for the smooth daily operation of a clinic and for helping maintain a safe, supportive environment for people beginning recovery. The manager leads clinic staff, supports their training and development, monitors performance, and fosters a communicative and positive workplace. In partnership with the Regional Operations Director, the manager develops business plans for new programs and strategic initiatives, and creates policies, procedures, and systems to improve processes, monitor performance, and support quality improvement. The Clinic Manager oversees patient services staff and supervisors, establishes staffing standards based on patient-care and workflow needs, addresses patient concerns, coordinates care and patient flow, and works with Quality and Compliance to support adherence to state and federal requirements. The role also manages external agency inspections and assists with corrective action plans and audits, while collaborating with the assigned Clinical Coordinator on grievances, appeals, and complaints.

Requirements

High school diploma required.
Prior supervisory experience or experience leading individuals or teams required.

Nice To Haves

At least two years of experience in behavioral health or health services preferred.

Responsibilities

Hire, train, and guide the patient services team and supervisors.
Determine clinic staffing standards based on patient-care needs, workflow, and other clinical needs.
Identify, de-escalate, and resolve patient concerns.
Work with Quality and Compliance to ensure clinic staff comply with state and federal requirements.
Ensure appropriate coordination of patient care, including managing patient flow at the site.
Establish customer-service KPIs and model behaviors that demonstrate service excellence and a focus on patient care.
Manage outside agency inspections and assist with plans of correction or audits, including CARF, OBHL, RHBA, state, DEA, fire, and alarm inspections.
Work with the assigned Clinical Coordinator on grievances, appeals, and complaints from clients and oversight agencies.
Work with the Regional Operations Director to develop business plans for new programs and other strategic initiatives.
Develop policies and procedures for division functions, streamline processes, and create solutions to monitor performance and support quality improvement.