Sr. Manager - AI Innovation & Research - Personal Financial Management
About The Position
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. We are looking for a Product Manager to help build agentic Personal Financial Management experiences for Amex Card Members within AI/LLM partner channels. This role will focus on bringing Amex account, servicing, and product capabilities into partner experiences, enabling Card Members to better understand, manage, and take action on their financial relationship with American Express through AI-powered interactions. Examples may include account insights, transaction history, payments, transfers, product exploration, and personalized offers. The Product Manager will collaborate across Amex and with external partners to develop secure, seamless experiences that help Card Members access relevant financial information and complete servicing and account management tasks within partner channels. The role combines product strategy, partner management, and data governance, and requires developing expertise in LLMs and enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions.
Requirements
- Product strategy
- Partner management
- Data governance
- Expertise in LLMs
- Expertise in enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions.
Responsibilities
- Bring Amex account, servicing, and product capabilities into partner experiences.
- Enable Card Members to better understand, manage, and take action on their financial relationship with American Express through AI-powered interactions.
- Collaborate across Amex and with external partners to develop secure, seamless experiences.
- Help Card Members access relevant financial information and complete servicing and account management tasks within partner channels.
- Develop expertise in LLMs and enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
