Sr. Manager - AI Innovation & Research - MCP Platform
About The Position
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. We are looking for a Technical Product Manager to help build and evolve consumer-facing Model Context Protocol (MCP) capabilities that enable agentic Membership experiences for Amex Card Members within AI/LLM partner channels. This role will sit at the intersection of AI technology, platform product management, developer experience, data governance, and customer-facing digital experiences. The Technical Product Manager will work closely with engineering teams responsible for developing and deploying MCP servers, product and business stakeholders who own the internal systems that power Membership experiences today, business development teams that manage relationships with external AI/LLM partners, and go-to-market teams that support product approvals and launches. The role will help define how American Express capabilities are exposed to AI agents and partner platforms in a secure, scalable, reliable, and responsible way. Success in this role requires strong technical product judgment, AI fluency, comfort working with platform and integration technologies, and the ability to translate complex technical concepts into clear product requirements, tradeoffs, and business outcomes.
Requirements
- Strong technical product judgment
- AI fluency
- Comfort working with platform and integration technologies
- Ability to translate complex technical concepts into clear product requirements, tradeoffs, and business outcomes.
Responsibilities
- Help build and evolve consumer-facing Model Context Protocol (MCP) capabilities that enable agentic Membership experiences for Amex Card Members within AI/LLM partner channels.
- Work closely with engineering teams responsible for developing and deploying MCP servers.
- Collaborate with product and business stakeholders who own the internal systems that power Membership experiences today.
- Engage with business development teams that manage relationships with external AI/LLM partners.
- Partner with go-to-market teams that support product approvals and launches.
- Define how American Express capabilities are exposed to AI agents and partner platforms in a secure, scalable, reliable, and responsible way.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
