Sr. Manager - AI Innovation & Research - Rewards & Benefits
About The Position
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. We are looking for a Product Manager to help build agentic Rewards and Benefits experiences for Amex Card Members within AI/LLM partner channels. This role will focus on bringing Amex Membership value into partner experiences, enabling Card Members to understand, access, and take action on their Rewards and Benefits through AI-powered interactions. The Product Manager will collaborate across Amex and with external partners to develop secure, seamless experiences that allow Card Members to activate and track benefits, monitor rewards progress, and redeem points or cash back directly within partner channels. The role combines product strategy, partner management, and data governance, and requires developing expertise in LLMs and enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions.
Requirements
- Product strategy
- Partner management
- Data governance
- Expertise in LLMs
- Expertise in enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions
Responsibilities
- Help build agentic Rewards and Benefits experiences for Amex Card Members within AI/LLM partner channels.
- Bring Amex Membership value into partner experiences.
- Enable Card Members to understand, access, and take action on their Rewards and Benefits through AI-powered interactions.
- Collaborate across Amex and with external partners to develop secure, seamless experiences.
- Allow Card Members to activate and track benefits, monitor rewards progress, and redeem points or cash back directly within partner channels.
- Develop expertise in LLMs and enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
